Indrajit Karmakar
Kolkata
Summary
Dynamic professional with a proven track record in customer service and operations, notably with Tech Mahindra. Excelled in call management and communication, significantly enhancing customer satisfaction. Implemented training processes and strategic operations improvements. Skilled in Advance Excel and adept at fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Tech Mahindra)
No
02.2023 - 10.2024
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded proactively and positively to rapid change.
Customer Service Representative (Blinkit)
No
07.2022 - 12.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative (Foodpanda)
No
05.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
Operations Executive (Mpokket)
No
08.2019 - 02.2021
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
Education
High School Diploma -
Kodalia Agapur High School
Kolkata04-2016
Skills
- Product Knowledge
- Call Management
- Appointment Scheduling
- Communication
- Advance Excel
- Word
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Customer Service Representative (Tech Mahindra)
No
02.2023 - 10.2024
Customer Service Representative (Blinkit)
No
07.2022 - 12.2022
Customer Service Representative (Foodpanda)
No
05.2021 - 06.2022
Operations Executive (Mpokket)
No
08.2019 - 02.2021
High School Diploma -
Kodalia Agapur High School
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