Indrajit Singh Vimal
Workshop Manager
Ghaziabad,Uttar Pradesh
Summary
Dynamic Service Manager with a proven track record at Royal Enfield, enhancing customer satisfaction through effective problem-solving and staff training. Skilled in service quality management and relationship building, I excel in transforming challenges into opportunities, ensuring high-quality service delivery and fostering long-term client loyalty.
Overview
13
13
years of professional experience
2
2
Language
Work History
Service Manager
Royal Enfield
03.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Advisor
Ashok Leyland
02.2021 - 09.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Tata Motors
01.2018 - 09.2020
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Advisor
Bajaj & KTM
09.2013 - 01.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Education
High School Diploma -
Bachelor of Arts -
Skills
Customer service
Relationship building
Customer service management
Problem-solving
Service documentation
Employee training and development
Staff training and development
Team collaboration and leadership
Customer satisfaction measurement
Continuous improvement
Staff motivation
Service quality management
After-sales support
Reliable and responsible
Positive attitude
Workflow management
Timeline
Service Manager - Royal Enfield
03.2023 - Current
Service Advisor - Ashok Leyland
02.2021 - 09.2023
Service Advisor - Tata Motors
01.2018 - 09.2020
Service Advisor - Bajaj & KTM
09.2013 - 01.2018
Government Inter College - High School Diploma,
Choudhary Charan Singh University - Bachelor of Arts,