Summary
Overview
Work History
Education
Skills
Timeline
Generic

INDRANI BANERJEE

Manager - CXO Offices
Delhi - NCR

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong organizational, project management, data management and problem-solving skills with impeccable multi-tasking abilities. Ability to take up projects, which potentially require a lot coordination and stakeholder management. Worked in Netherlands and Spain offices of OYO Vacation Homes for admin, logistics, coordination, cos control, team integration, project management, etc.

Overview

27
27
years of professional experience
4
4
years of post-secondary education

Work History

Manager - CXO Office

OYO Hotels & Homes Ltd
Gurgaon
05.2018 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Monitored expenditures to mitigate risk of overages.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized and safe environment for employees and patrons.

Executive Assistant to the Managing Partner

Luthra & Luthra Law Offices
New Delhi
08.2016 - 05.2018
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports and presentations.
  • Created expense reports, budgets and filing systems for management team.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Confidential Executive Assistant

Godfrey Phillips India Limited
New Delhi
11.2014 - 07.2016
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Delivered services to customer locations within specific timeframes.
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Created plans and communicated deadlines to complete projects on time.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Executive Assistant to the Chairman

Hilton Worldwide India
Gurgaon
01.2011 - 03.2014
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports and presentations.
  • Facilitated training and onboarding for incoming office staff.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Developed and maintained automated alert systems for important deadlines.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Created expense reports, budgets and filing systems for management team.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Organized and coordinated conferences and monthly meetings.
  • Managed residential property issues and prepared homes prior to client arrival.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Coordinated events and worked on ad hoc projects.
  • Handled incoming and outgoing mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Managed and reviewed filing and office systems.

Executive Assistant to CEO & Founder

Tahiliani Designs Pvt. Ltd.
Gurgaon
07.2010 - 02.2011
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Booked airfare, hotel and ground transportation to coordinate office travel.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Organized and coordinated conferences and monthly meetings.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Created expense reports, budgets and filing systems for management team.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.

General Manager - Customer Relationship & Key Acct

Primary Plus Publication
New Delhi
03.2007 - 03.2010

Customer Service Executive

British Airways (BA.com)
Gurgaon
04.2005 - 01.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Asked open-ended questions and researched issues in system to resolve various customer billing errors.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.

Credit Analyst

American Express
Gurgaon
01.2003 - 04.2005
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Assessed credit risk and analyzed financial statements.
  • Performed credit reviews on corporations to assess financial conditions.

Executive Assistant to the Managing Director

Clarks Group of Hotels
New Delhi
04.1998 - 12.2002

Executive Assistant to the Managing Director

Assam Tea Company
Kolkata
04.1993 - 03.1997

Education

Bachelor of Arts - English (Hons)

Shri Shikshayatan College
Kolkata
04.1989 - 03.1992

MBA - Public Relation And Marketing

Indira Gandhi National Open University
Kolkata
06.1992 - 03.1993

Skills

Office management experience

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Timeline

Manager - CXO Office

OYO Hotels & Homes Ltd
05.2018 - Current

Executive Assistant to the Managing Partner

Luthra & Luthra Law Offices
08.2016 - 05.2018

Confidential Executive Assistant

Godfrey Phillips India Limited
11.2014 - 07.2016

Executive Assistant to the Chairman

Hilton Worldwide India
01.2011 - 03.2014

Executive Assistant to CEO & Founder

Tahiliani Designs Pvt. Ltd.
07.2010 - 02.2011

General Manager - Customer Relationship & Key Acct

Primary Plus Publication
03.2007 - 03.2010

Customer Service Executive

British Airways (BA.com)
04.2005 - 01.2007

Credit Analyst

American Express
01.2003 - 04.2005

Executive Assistant to the Managing Director

Clarks Group of Hotels
04.1998 - 12.2002

Executive Assistant to the Managing Director

Assam Tea Company
04.1993 - 03.1997

MBA - Public Relation And Marketing

Indira Gandhi National Open University
06.1992 - 03.1993

Bachelor of Arts - English (Hons)

Shri Shikshayatan College
04.1989 - 03.1992
INDRANI BANERJEEManager - CXO Offices