INDRANI GUPTA

A dedicated, result orientated leader, with over 29 years of experience, in leading high performance teams, with a keen vision, on capitalizing on opportunities, which drive topline growth, mange costs and enhance the customer experience. Ability to nurture and grow a business, in highly competitive markets and deliver innovative strategic solutions. Possess strong customer interaction skills, builds good relations with Owners and employees, based on mutual trust and has managed International, Resort and City hotels, in key destinations.

· Has been awarded the Tata business excellence award for excellence in guest engagement.

· Achieved silver certification in the Tata Business Excellence Module Certification

· Hospitality Superstar Award as General Manager for President IHCL SeleQtions in the year 2020

· HOTELIERS award for Director of rooms in luxury to upscale category in the year 2016.

· Nominated for the executive housekeeper in the year 2014, Hoteliers award.

· Have been instrumental in re-defining the Taj Luxury Experience and redesigning processes for the flagship hotel. This includes developing and implementation of new services, new experiences.

· I was part of the core team involved actively in the project of energizing/ enthusing/ career program in the company. By initiating employee engagement concept the employee satisfaction survey had shown a growth in the grand mean

· Successfully managed the renovation of the palace wing as well the tower at the Taj Mahal palace.

· Worked with key members of IHCL in implementing Tajness concept in regards to the rebranding, fragrance, ritual, uniforms.

· Has been successful in implementing the redefined luxury standards benchmarking of bed and bath linen, collaterals, amenities.

· Driven the concept of engagement and magical moments.

· Has successfully handled many prestigious visits like Sir Barack Obama, Hillary Clinton, Prince Charles, French president ,king of morocco to name a few among many others .

· As a part of community social initiative has been involved in training and development of many underprivileged.

· Drive the Balanced Score Card initiatives towards achieving excellence in Financials, Customer Satisfaction, Internal Processes and Learning & Development of employees.

· Monthly monitoring and improvising of processes towards achieving higher guests satisfaction index via the IHCL module of the NPS (Net Promoters score) deployed to monitor guest satisfaction & recommendation.

· Leading a team of motivated professionals towards providing the finest in experience,

Product, anticipatory & personalized service and unique experiences.

· Strategizing and achieving the financial targets set for the hotel.

· Ensure that the needs of various stakeholders and partners are met.

· Create the unit strategy road map encompassing both short and long term targets and plans to achieve the same.

· Building relationships with both key and potential customers / segments, and liaison with various government offices and local associations.

· To ensure high levels of employee satisfaction by creating a culture that promotes transparency, fairness and encourages high performance.

· To assist the corporate office to pilot various new initiatives, as well as provide important inputs with relation to the new brand rollout.

· Project management of various renovations, refurbishments and infrastructural changes at the hotel.

· Industry leading benchmark worthy F&B Experiences

· Leverage the new revenue streams identified in the pandemic and recognize opportunities for future growth

· Attended training programs and workshops like Train the Trainer, Quality control, Service and Team Management.

· Workshop on executive skill development, conducted by Mckinsey

· Christopher Shock training program for zero defect service and communication Skill

· Completed facilitator certificate program in implementing Kaizen practice

· Completed e learning in finance module from L@A

· On line module in leadership skill, Tata code of conduct, listening skills

· Has successfully completed business excellence leadership module conducted by TQMS and is certified in BELP

· Completed Tata lead courses on business acumen, strategic challenges, value creation, customer orientation mutual respect ,mutual diversity

· Successfully completed Revenue management and IDEAS from IHM Aurangabad

· Completed Blue Ocean Technology from INSEAD Singapore

· Completed HR module, Revenue Module, HR Module, Sales and Marketing Module from LEAD