Results-oriented Chief Operating Officer & Chief Human Resources Officer with extensive experience in driving operational performance and developing high-performing teams across diverse sectors, including Higher Education and EdTech. Delivered strategic initiatives that enhanced organizational effectiveness and optimized revenue generation while fostering a positive workplace culture. Focused on leveraging HR and operational best practices to achieve sustainable business growth and operational efficiency.
Hi, I’m
Indranii Chakraborty
COO & Human Resource Expert
Kolkata
Summary
Overview
3
Languages
24
years of professional experience
Work History
Anindo Creation Private Limited
COO & Cofounder
07.2025 - Current
Job overview
- Spearheaded the operational launch of an Edtech startup focused on university-level training, achieving product-market fit within the first year.
- Designed end-to-end workflows for digital learning platforms, optimizing resource allocation and enhancing the virtual campus infrastructure.
- Oversaw the development of industry-aligned training modules, ensuring alignment with higher education regulatory standards and certifications.
- Led market entry strategies and established B2B partnerships with universities and corporate entities for executive training programs, generating significant revenue streams.
- Managed lean budget cycles and financial planning, ensuring sustainable growth during the initial bootstrapping and product-market fit phases.
- Spearheaded operational efficiency initiatives that streamlined processes and improved overall productivity.
- Developed and implemented strategic business plans that fostered company growth and market expansion.
- Led cross-functional teams to optimize resource allocation and enhance project delivery timelines.
- Established performance metrics and KPIs to monitor operational success and drive continuous improvement.
Ringvo Software Private Ltd
Chief Revenue Officer
02.2025 - 07.2025
Job overview
- Spearheaded strategic alignment of sales, marketing, and customer success, resulting in a 20% increase in overall revenue generation within one year.
- Identified and addressed operational inefficiencies through data analysis, leading to a 15% reduction in operational costs.
- Implemented process improvements across sales, marketing, and customer success teams, enhancing collaboration and improving customer satisfaction scores by 10%.
- Drove revenue growth by optimizing sales processes and implementing targeted marketing campaigns.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Flutrr Digimate Private Ltd.
HR Head
06.2024 - 02.2025
Job overview
- Developed and implemented HR strategies aligned with business objectives, resulting in a 15% improvement in employee retention rates.
- Designed and executed talent acquisition programs that attracted top-tier candidates, reducing time-to-hire by 20%.
- Created and oversaw training and development initiatives that enhanced employee skills and engagement, leading to a 10% increase in employee productivity.
- Cultivated a positive and inclusive workplace culture that promoted diversity and belonging, improving employee satisfaction scores by 12%.
Ringvo Software Private Ltd
Head of Operations
10.2023 - 03.2024
Job overview
- Directed all operational activities, ensuring efficient workflows and exceeding key performance indicators by 10%.
- Developed and implemented strategic plans that optimized resource allocation, resulting in a 20% improvement in productivity.
- Led and mentored a team of operations staff, fostering a collaborative and results-driven environment that improved team performance by 15%.
- Streamlined operational processes, resulting in a 15% reduction in operating costs and a 10% improvement in efficiency.
- Monitored key performance indicators (KPIs) to track progress and proactively identify areas for improvement, ensuring continuous operational enhancement.
Wintec India LLP
Regional Head, Sales Operations, HR, and IT
12.2022 - 09.2023
Job overview
- Formulated and executed business development strategies that drove sales growth by 25% within the region.
- Headed the India Operation, designing and implementing HR policies and technology solutions that enhanced employee engagement and streamlined operations.
- Ensured regulatory compliance across all functions, mitigating risk and maintaining operational integrity.
- Collaborated with senior management to facilitate smooth cross-functional operations and achieve organizational goals.
Heidelberg India Private Limited
Deputy Manager Operations, Sales, CRM
07.2009 - 06.2022
Job overview
- Spearheaded operations management initiatives that optimized processes and enhanced efficiency, resulting in a 10% cost reduction.
- Developed and implemented strategic business development plans that increased market share by 12%.
- Led cross-functional teams in executing CRM strategies that improved customer satisfaction scores by 15%.
- Managed key accounts, fostering strong relationships that drove sales growth by 18%.
- Championed technology solutions to streamline operations and ensure compliance with industry standards.
Heidelberg India Private Ltd
Assistant Manager CRM
07.2004 - 06.2009
Job overview
- Enhanced customer relationship management strategies, increasing customer retention by 20% and improving customer lifetime value.
- Led cross-functional teams to streamline operations and improve process efficiencies, resulting in a 10% reduction in operational costs.
- Developed and implemented strategic business initiatives, driving a 15% increase in sales and exceeding revenue targets.
- Conducted training sessions to empower team members and improve service delivery, enhancing customer satisfaction and loyalty.
- Utilized SAP FICO for financial management, ensuring compliance and accuracy in reporting, contributing to sound financial decision-making.
Heidelberg India Private Limited
Branch Co-Ordinator
12.2001 - 06.2004
Job overview
- Coordinated branch operations to enhance efficiency and service delivery, resulting in 10% increase in customer satisfaction.
- Coordinated branch operations to enhance efficiency and service delivery, improving customer satisfaction by 10%.
- Developed and monitored key performance indicators to optimize productivity and ensure operational excellence.
- Fostered strong customer relationships through proactive engagement, leading to increased customer loyalty and retention.
- Fostered strong customer relationships through proactive engagement, increasing customer loyalty and retention.
Education
IMT Ghaziabad
PGDBM from International Business and HR
11-2006
University Overview
Calcutta UniversityKolkata
Bachelor of Commerce from Financial Accounting, Business Economics, Business Organization
06-1999
University Overview
APTECH COMPUTER EDUCATIONKolkata
DIPM from Computer Studies
12-2000
University Overview
Skills
Operations Management
Operational strategy
Workflow optimization
Process improvement
Change Management
Business Development
Client Retention Strategies
Talent acquisition
Recruitment
Performance Management
Employee Development
Cross-functional collaboration
Team Leadership
Team leadership
Strategic Planning
Operational excellence
Timeline
COO & Cofounder
Anindo Creation Private Limited
07.2025 - Current
Chief Revenue Officer
Ringvo Software Private Ltd
02.2025 - 07.2025
HR Head
Flutrr Digimate Private Ltd.
06.2024 - 02.2025
Head of Operations
Ringvo Software Private Ltd
10.2023 - 03.2024
Regional Head, Sales Operations, HR, and IT
Wintec India LLP
12.2022 - 09.2023
Deputy Manager Operations, Sales, CRM
Heidelberg India Private Limited
07.2009 - 06.2022
Assistant Manager CRM
Heidelberg India Private Ltd
07.2004 - 06.2009
Branch Co-Ordinator
Heidelberg India Private Limited
12.2001 - 06.2004
Calcutta University
Bachelor of Commerce from Financial Accounting, Business Economics, Business Organization
IMT Ghaziabad
PGDBM from International Business and HR
APTECH COMPUTER EDUCATION
DIPM from Computer Studies