CRM
Indranil Chakraborty
Human Recourse Operation
Asansol
Summary
Dedicated and highly motivated individual with extensive experience in customer support. Committed to providing exceptional service and ensuring customer satisfaction. Skilled in resolving complex issues, effective communication, and building strong relationships. Seeking a challenging position in a reputable organization to utilize my skills and contribute to the overall success of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Human Resources Operations
Capgemini
Kolkata
01.2025 - Current
- Spearheaded process improvements within human resources operations, reducing administrative overhead costs.
- Streamlined human resources operations by optimizing workflows and automating manual tasks.
- Proven ability to learn quickly and adapt to new situations.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Delivered successful SAP projects by collaborating with cross-functional teams and adhering to project timelines.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Provided customer service to employees regarding payroll inquiries and issues.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Maintained up-to-date knowledge of industry trends and employment legislation changes to ensure compliance within all aspects of human resources operations.
PROCESS ASSOCIATE
Capgemini Technology Services
Kolkata
02.2023 - 01.2025
- USA Medical billing agent as in CVS process
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
- Evaluated patients' financial status and established appropriate payment plans.
- Precisely evaluated and verified benefits and eligibility.
- Posted and adjusted payments from insurance companies.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Identified and resolved patient billing and payment issues.
- Located errors and promptly refiled rejected claims.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
PROCESS ASSOCIATE
Wipro
Kolkata
08.2020 - 09.2022
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Monitored and reported on process performance to verify compliance with established standards.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Education
Diploma - Electrical Engineering
Santiniketan Institute of Polytechnic
Santiniketan 04.2001 - 06.2017
Bachelor of Technology - Electrical And Electronics
IEM
Kolkata 04.2001 -
Skills
Professional
Problem-solving abilities
Good Telephone Etiquette
Medicare and Medicaid process
Patient account analysis
Process Improvement
Call Management
Production Deadline Management
Process Flows
SAP workflow development
SAP workflow management
Excel power pivot
Certification
Certified Analytics Professional (CAP) Domains 1-4 from Linkedin learning.
Software
SAP
Microsoft Office
signature
Indranil Chakraborty
Timeline
Human Resources Operations
Capgemini
01.2025 - Current
PROCESS ASSOCIATE
Capgemini Technology Services
02.2023 - 01.2025
PROCESS ASSOCIATE
Wipro
08.2020 - 09.2022
Diploma - Electrical Engineering
Santiniketan Institute of Polytechnic
04.2001 - 06.2017
Bachelor of Technology - Electrical And Electronics
IEM
04.2001 -