Indranil Das
Siliguri
Summary
Results-driven Store Manager experienced in store operation and financial management within the food and retail sectors. Skilled in leading and motivating teams to achieve sales targets and deliver exceptional customer service. Expertise in inventory management, budget oversight, and implementing effective marketing strategies for revenue growth. Committed to fostering a positive work environment while ensuring compliance with health and safety regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Domino's Pizza
12.2023 - Current
- Oversee daily operations, ensuring compliance with health and safety regulations while maintaining cleanliness standards
- Monitoring financial performance, including sales, costs, and profitability of each location, and implementing strategies to improve results
- Lead and develop a team of employees through recruitment, training, and performance evaluations, promoting a positive work environment
- Enhance customer satisfaction through effective service delivery and the implementation of loyalty programs and promotions
- Analyze sales data and market trends to develop and execute strategies for revenue growth and business expansion
- Generate reports on store performance and ensure adherence to company policies and procedures
- Ensuring that all restaurants comply with company policies, procedures, and operational standards
- Recruiting, training, and developing managers and staff, fostering a strong team culture
- Supporting and guiding managers in executing marketing initiatives and promotions to drive sales
Assistant Store Manager
Reliance Retail, Smart Bazaar
12.2022 - 12.2023
- Assisted in recruiting, hiring, and training staff while delegating tasks and responsibilities to achieve operational efficiency
- Provided exceptional customer service, handling inquiries and complaints, and maintaining a welcoming store environment
- Collaborated on inventory management and merchandising to ensure optimal product presentation and stock levels
- Supported the Store Manager in achieving sales goals and participated in promotional activities to drive revenue
- Conducted cash handling procedures and maintained store cleanliness and compliance with operational protocols
Service Coordinator
Zabeel Palace Hospitality
08.2021 - 03.2022
- Company Overview: Expo 2020 Dubai
- Assessed client service needs, connecting them with appropriate providers and maintaining a comprehensive service directory
- Advocated for timely and cost-effective services, resolving issues during service delivery and following up with clients for satisfaction
- Managed client records, appointments, and feedback to improve service quality and maintain strong relationships
- Assisting in training new staff on service procedures and company policies
- Identifying areas for improvement in service delivery and suggesting enhancements to management
- Ensuring that all services adhere to relevant regulations, standards, and company policies
- Expo 2020 Dubai
Assistant Shift Supervisor
Salt
10.2019 - 08.2021
- Company Overview: Dubai
- Overseeing team members, assigning tasks, and ensuring everyone is performing their roles effectively
- Ensuring a high level of customer satisfaction by addressing complaints, greeting guests, and maintaining service quality
- Monitoring daily operations to ensure compliance with company policies and procedures, including food safety standards
- Managing stock levels, placing orders, and conducting inventory counts to ensure proper supply levels
- On boarding new staff and providing ongoing training to ensure team members are knowledgeable about menu items and service standards
- Motivating and leading the team to foster a positive work environment and maintain high morale
- Dubai
Waiter/Cashier
Sea Food Restaurant
04.2018 - 09.2019
- Company Overview: Al Hamra Resident & Village
- Delivered high-quality service while managing cash transactions and ensuring accurate order processing
- Contributed to a positive dining experience by maintaining a well-organized and inviting restaurant environment
- Al Hamra Resident & Village
Food and Beverage Associate
The Bar
06.2017 - 01.2018
- Company Overview: Novotel Hyderabad Airport
- Set up the bar according to corporate guidelines, providing friendly service and maintaining inventory for multiple outlets
- Handled cash transactions and ensured compliance with local laws regarding alcohol service, while training junior staff in best practices
- Novotel Hyderabad Airport
Education
Bachelor’s Degree - Hotel Management & Catering Technology
Siliguri Institute of Technology
01.2016
Intermediate -
Insan Inter College
Kishanganj01.2012
Matriculation -
High School Kanjia
Purnea01.2010
Skills
- Strong communication and interpersonal skills
- Ability to work collaboratively in team environments
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Time management and organizational skills
- Problem-solving and critical thinking abilities
- Ability to prioritize tasks and manage time efficiently across multiple locations
- Commitment to delivering exceptional customer service, and addressing customer feedback to enhance satisfaction
- Skills in coaching and mentoring staff to build their capabilities, and improve team performance
- Flexibility to adapt to changing circumstances, trends, and challenges in the fast-paced restaurant industry
- Understanding of marketing strategies and sales techniques to drive revenue, and promote brand initiativessT
Certification
- First Aider
- Basics of Food Safety
- HACCP Certified
- Food Safety Training and Certification - Advance Retail & Distribution & COVID (FOSTAC)
Training
22 Weeks, Ramada Khajuraho, Madhya Pradesh, 10/01/14, 03/01/15
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Nepali
Beginner (A1)
A1
Timeline
Store Manager
Domino's Pizza
12.2023 - Current
Assistant Store Manager
Reliance Retail, Smart Bazaar
12.2022 - 12.2023
Service Coordinator
Zabeel Palace Hospitality
08.2021 - 03.2022
Assistant Shift Supervisor
Salt
10.2019 - 08.2021
Waiter/Cashier
Sea Food Restaurant
04.2018 - 09.2019
Food and Beverage Associate
The Bar
06.2017 - 01.2018
Bachelor’s Degree - Hotel Management & Catering Technology
Siliguri Institute of Technology
Intermediate -
Insan Inter College
Matriculation -
High School Kanjia
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