INDRANIL GHOSH

With over 9 years of experience as an Assistant Delivery Manager in the healthcare sector, expertise lies in optimizing processes, maintaining schedules, and driving revenue growth while ensuring customer satisfaction. Skills include strategic operations, data analysis, customer collaboration, physician education, cost management, EMR, and AI experience. A proven track record exists in managing seamless transitions both on-site and virtually, with a commitment to detail, proactive problem-solving, and excellence.

Significant contributions have been made to enhancing organizational performance through operational efficiencies. Expertise spans complex transitions, client relationship management, and all facets of project management. Leadership has driven large teams to success, demonstrating the ability to galvanize collective efforts toward tangible outcomes. Dedication to delivering high-quality results is underscored by strategic foresight, attention to detail, and a commitment to exceeding expectations.

Operational Efficiency Enhancement:

• Achieved a 50% reduction in production costs through streamlined processes.
• Implemented automation solutions, resulting in a significant reduction in project completion time.
• Developed Microsoft Excel inventory tracking spreadsheets

Team Leadership and Development:

• Led a team to achieve a groundbreaking 100% team utilization rate for 8 consecutive months in Microsoft Nuance, setting a new performance standard, resulting in recognition for outstanding performance.
• Implemented training programs that improved team productivity by 45% and reduced turnover rate by 60%.

Client Satisfaction and Retention:

• Maintained a client satisfaction rate of 96% through proactive communication and personalized solutions.
• Successfully resolved critical supply chain disruptions for a key client, ensuring uninterrupted operations and enhancing client satisfaction.

Project Management Excellence:

• Effectively orchestrated the seamless execution of the groundbreaking 30 implementation projects, meticulously guiding it from conception to successful completion. By adeptly identifying and proactively addressing potential obstacles, I ensured that the project was delivered on time and well within budgetary constraints.
• Identified and mitigated project risks, ensuring smooth execution and exceeding client expectations.

Research Project:

• Volunteered at INDIAN PHARMACEUTICAL CONGRESS (IPC) at SRM University (2011) and Hyderabad (2015).
• Presented research on "DRUG DISCOVERY & DEVELOPMENT-3D’s in PHARMACY," "HERBAL DRUGS: A TREASURE TO ENTREPRENEURSHIP," and studies on rats including "Anti-Urolithiatic Activity" and "Diuretic effect of Pithecellobium Dulce."
• Completed research on "Evaluation of Anti-inflammatory Activity of Thiazolidinone Derivatives of 1,2-Benzisoxazole" through molecular docking studies.

Efficiently used Lean six sigma (Green Belt) to improve 

• Quality and RTF efficiency
• Increased QDS Efficiency
• Cost Reduction
• Data-Driven Decision Making