Indranil Maji

• Escalations Management: Establish and maintain a comprehensive tracking system for all seller-related issues, ensuring that updates are provided promptly. Engage with courier partners to address concerns such as return-to-origin delays, proof of delivery discrepancies, claims and persistently follow up until each issue is resolved. Communicate clear and actionable updates to sellers throughout the process. Resolve tickets raised by seller and maintaining records for the same.
• Seller Panel Guidance: Provide thorough assistance to sellers in navigating the Toolsvilla seller panel, clarifying processes and policies. Work collaboratively with cross-functional teams to enhance the overall seller support experience.
• Sales Reporting Assistance: Support sellers in interpreting their sales reports and reconciling payment statuses, ensuring they have a clear understanding of their financial performance.
• Accounting and Compliance Education: Offer detailed explanations of Toolsvilla’s accounting and billing procedures, utilizing real-life examples to illustrate concepts. Address common queries related to bills, Tax Deducted at Source (TDS), Tax Collected at Source (TCS), and other accounting matters.
• Logistics Issue Resolution: Actively raise and manage claims with courier services as reported by sellers, striving to elicit positive responses from these partners. Engage in discussions and negotiations with sellers to effectively resolve logistical challenges.
• Reimbursement Documentation: Keep meticulous records of all reimbursements related to claims made by logistics providers. Ensure that these records are properly documented and communicated to sellers in a clear and organized manner.
• Cross-Functional Collaboration: Foster strong relationships with various internal teams to streamline processes and improve the efficiency of seller support operations.
• Proactive Communication: Maintain open lines of communication with sellers, providing regular updates on the status of their inquiries and issues, thereby enhancing their overall experience.
• Training and Development: Organize training sessions for sellers to familiarize them with the tools and resources available on the Toolsvilla platform, empowering them to utilize these effectively.
• Feedback Mechanism: Implement a structured feedback system to gather insights from sellers regarding their experiences and challenges, using this information to continuously refine and enhance the support services provided.

Toolsvilla is India’s leading B2B eCommerce Marketplace working on a mission to eliminate operational inefficiencies in Small Indian Businesses and improve their income. They deal with machinery, tools, and supplies solving operational inefficiencies in Indian SMBs especially in the Agri-Food-Industry Category. They work with 500+ Indian and Global Suppliers to bring more than 10000+ high-quality machinery, tools, and supplies on their platform.

• Total Experience – 3 years 7 months

• To actively follow and onboard channel partners from Durgapur, Asansol and Burdwan.
• To do regular visits to CP’s and helping them in marketing activities
• To generate leads from CP and help them in regular counselling

Founded in 2015, UpGrad is India’s largest online higher education company providing programs in Data Science, Technology, Management and Law, to students, working professionals and enterprises. UpGrad has on-boarded over 40,000+ paid learners while impacting more than a million individuals, globally.

• Total Experience – 6 months

• To actively follow all the accounts given by Company on daily basis.
• To understand the needs of the customer and pitch them the suitable wireless solutions to upgrade their communication channels
• Create new references from existing customers or from other sources such as social media.

Reliance Jio Infocomm Limited (RJIL), a subsidiary of Reliance Industries Limited (RIL), India’s largest private sector company, is the first telecom operator to hold pan India Unified License. This license authorizes RJIL to provide all telecommunication services except Global Mobile Personal Communication by Satellite Service. RJIL holds spectrum in1800 MHz (across 14 circles) and 2300 MHz (across 22 circles) capable of offering fourth generation (4G) wireless services. RJIL plans to provide seamless 4G services using FDD-LTE on 1800 MHz and TDD-LTE on 2300 MHz through an integrated ecosystem. RJIL is setting up a pan India telecom network to provide to the highly underserved India market, reliable (4th generation) high speed internet connectivity, rich communication services and various digital services on pan India basis in key domains such as education, healthcare, security, financial services, government citizen interfaces and entertainment. RJIL aims to provide anytime, anywhere access to innovative and empowering digital content, applications and services, thereby propelling India into global leadership in digital economy.

• Total Experience – 5 months

• To close the leads provided by channel partner.
• Selling of life insurance products and completing monthly sales target.
• Create good relationship with channel partner for creating new business.

Tata AIA Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region.

• Total Experience – 2 yrs 4 months.