Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Indranil Sengupta

Kolkata

Summary

Dynamic leader with a proven track record at Tata Consultancy Services Limited, excelling in resource management and process improvement. Skilled in contract negotiation and employee training, I boosted productivity by implementing strategic policies. Recognized for outstanding problem-solving abilities and fostering a collaborative work environment, I consistently achieve project objectives, enhancing team performance and customer satisfaction.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Resource Management Head

Tata Consultancy Services Limited
Kolkata
01.2007 - 02.2025
  • Monitored utilization of resources across all projects.
  • Negotiated contracts with vendors for external services or personnel when necessary.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Resolved conflicts between teams over competing demands for shared resources.
  • Organized and coordinated resources for projects to ensure successful completion.
  • Ensured compliance with organizational policies regarding workforce management.
  • Identified project needs by reviewing project objectives and schedules.
  • Prepared monthly forecasts of future resource needs based on project timelines.
  • Tracked employee performance metrics related to resource management objectives.
  • Identified areas where existing processes could be improved in order to increase productivity.
  • Collaborated with other departments to create training plans that would improve the efficiency of resources.
  • Provided guidance and support to team members on how best to utilize their available resources.
  • Maintained detailed records of employee time sheets and vacation requests.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Developed and implemented resource management policies, procedures and processes.
  • Analyzed resource allocation trends to develop strategies for optimizing resource utilization.
  • Established key performance indicators related to managing resources effectively.
  • Assessed current resource availability to determine if additional resources were needed.
  • Coordinated with other departments to identify potential resources for projects.
  • Provided regular updates to stakeholders on the status of resource allocations and availability.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Assistant Manager

Thomas Cook India Limited
Kolkata
07.2002 - 01.2007
  • Coordinated with other departments to ensure smooth flow of operations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.

Account Manager

Rosen Bluth International
Kolkata
03.2002 - 07.2002
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
  • Resolved customer complaints in a timely manner.

Senior Executive

Thomas Cook India Limited
Kolkata
06.1992 - 02.2002
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created and managed budgets for travel, training, and team-building activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Negotiated contracts with vendors for goods and services at competitive prices.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Executive

British Airways GSA Utkal Travels
Kolkata
06.1991 - 06.1992
  • Greeted and assisted customers to foster positive experiences.
  • Attended industry events, conferences, and tradeshows to network and generate new business leads.
  • Delivered sales presentations to high-level executives and decision-makers.
  • Developed and implemented strategic sales plans to achieve corporate objectives.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
  • Managed a portfolio of accounts to achieve long-term success.
  • Operated register, handled cash and processed credit card transactions.
  • Prepared and submitted sales reports and expense reports on a regular and timely basis.
  • Completed day-to-day duties accurately and efficiently.

Reservation Associate

Time Travels Private Limited
Kolkata
03.1989 - 05.1991
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Adhered to established guidelines when handling cash transactions at front desk area.
  • Suggested amenities suited to clients' needs.
  • Attended regular training sessions on new industry trends and technologies related to reservations.
  • Provided accurate rate quotes to prospective guests based on requested dates of stay.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Handled billing inquiries and processed payments for reservations.
  • Handled customer requests and complaints quickly to improve overall service.

Medical Representative

Parker Robinson Pvt. Ltd.
Kolkata
12.1988 - 03.1989
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
  • Identified new business opportunities through networking activities.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Collaborated with new customers to give details about company offerings.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Prepared monthly progress reports detailing successes achieved during the period covered.

Education

Bachelor of Science - Bio Chemistry

Calcutta University
Kolkata
09-1988

Skills

  • Resource management
  • Contract negotiation
  • Budget management
  • Performance metrics
  • Process improvement
  • Employee training

Languages

Bengali
First Language
English
Advanced (C1)
C1

Certification

  • Holding Advanced Fare Calculation certificate from Lufthansa followed by training at Frankfurt
  • Holding Advanced fare calculation certificate from Air India, KLM Royal Dutch
  • Secured 98% in Galileo (Airline reservation system)
  • Holding basic excel certificate from BITS
  • Completed mandatory trainings of Tata Consultancy services including iSecurity, POSH, Diversity, Health Security etc.

Accomplishments

  • Received Merit Award multiple times at Thomas Cook India Limited
  • Performed three Global Head Role simultaneously at TCS
  • BG RMG Head of Strategic Growth Business of Products and Platforms, SMB iON, Digitate, Platform Solution, Financial Solution
  • Regional RMG Head - India East (Kolkata, Bhubaneswar, Jamshedpur & Guwahati
  • BA Relationship Manager - TCS

References

References available upon request.

Timeline

Resource Management Head

Tata Consultancy Services Limited
01.2007 - 02.2025

Assistant Manager

Thomas Cook India Limited
07.2002 - 01.2007

Account Manager

Rosen Bluth International
03.2002 - 07.2002

Senior Executive

Thomas Cook India Limited
06.1992 - 02.2002

Executive

British Airways GSA Utkal Travels
06.1991 - 06.1992

Reservation Associate

Time Travels Private Limited
03.1989 - 05.1991

Medical Representative

Parker Robinson Pvt. Ltd.
12.1988 - 03.1989

Bachelor of Science - Bio Chemistry

Calcutta University

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