Indranil Sengupta
Kolkata
Summary
Dynamic leader with a proven track record at Tata Consultancy Services Limited, excelling in resource management and process improvement. Skilled in contract negotiation and employee training, I boosted productivity by implementing strategic policies. Recognized for outstanding problem-solving abilities and fostering a collaborative work environment, I consistently achieve project objectives, enhancing team performance and customer satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Resource Management Head
Tata Consultancy Services Limited
Kolkata
01.2007 - 02.2025
- Monitored utilization of resources across all projects.
- Negotiated contracts with vendors for external services or personnel when necessary.
- Submitted budget estimates, progress reports and cost tracking reports.
- Resolved conflicts between teams over competing demands for shared resources.
- Organized and coordinated resources for projects to ensure successful completion.
- Ensured compliance with organizational policies regarding workforce management.
- Identified project needs by reviewing project objectives and schedules.
- Prepared monthly forecasts of future resource needs based on project timelines.
- Tracked employee performance metrics related to resource management objectives.
- Identified areas where existing processes could be improved in order to increase productivity.
- Collaborated with other departments to create training plans that would improve the efficiency of resources.
- Provided guidance and support to team members on how best to utilize their available resources.
- Maintained detailed records of employee time sheets and vacation requests.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Developed and implemented resource management policies, procedures and processes.
- Analyzed resource allocation trends to develop strategies for optimizing resource utilization.
- Established key performance indicators related to managing resources effectively.
- Assessed current resource availability to determine if additional resources were needed.
- Coordinated with other departments to identify potential resources for projects.
- Provided regular updates to stakeholders on the status of resource allocations and availability.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Assistant Manager
Thomas Cook India Limited
Kolkata
07.2002 - 01.2007
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Account Manager
Rosen Bluth International
Kolkata
03.2002 - 07.2002
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Resolved customer complaints in a timely manner.
Senior Executive
Thomas Cook India Limited
Kolkata
06.1992 - 02.2002
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Executive
British Airways GSA Utkal Travels
Kolkata
06.1991 - 06.1992
- Greeted and assisted customers to foster positive experiences.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Delivered sales presentations to high-level executives and decision-makers.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Cultivated relationships with existing customers to encourage repeat business.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Managed a portfolio of accounts to achieve long-term success.
- Operated register, handled cash and processed credit card transactions.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Completed day-to-day duties accurately and efficiently.
Reservation Associate
Time Travels Private Limited
Kolkata
03.1989 - 05.1991
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Adhered to established guidelines when handling cash transactions at front desk area.
- Suggested amenities suited to clients' needs.
- Attended regular training sessions on new industry trends and technologies related to reservations.
- Provided accurate rate quotes to prospective guests based on requested dates of stay.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Handled billing inquiries and processed payments for reservations.
- Handled customer requests and complaints quickly to improve overall service.
Medical Representative
Parker Robinson Pvt. Ltd.
Kolkata
12.1988 - 03.1989
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Identified new business opportunities through networking activities.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Collaborated with new customers to give details about company offerings.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Prepared monthly progress reports detailing successes achieved during the period covered.
Education
Bachelor of Science - Bio Chemistry
Calcutta University
Kolkata09-1988
Skills
- Resource management
- Contract negotiation
- Budget management
- Performance metrics
- Process improvement
- Employee training
Languages
Bengali
First Language
English
Advanced (C1)
C1
Certification
- Holding Advanced Fare Calculation certificate from Lufthansa followed by training at Frankfurt
- Holding Advanced fare calculation certificate from Air India, KLM Royal Dutch
- Secured 98% in Galileo (Airline reservation system)
- Holding basic excel certificate from BITS
- Completed mandatory trainings of Tata Consultancy services including iSecurity, POSH, Diversity, Health Security etc.
Accomplishments
- Received Merit Award multiple times at Thomas Cook India Limited
- Performed three Global Head Role simultaneously at TCS
- BG RMG Head of Strategic Growth Business of Products and Platforms, SMB iON, Digitate, Platform Solution, Financial Solution
- Regional RMG Head - India East (Kolkata, Bhubaneswar, Jamshedpur & Guwahati
- BA Relationship Manager - TCS
References
References available upon request.
Timeline
Resource Management Head
Tata Consultancy Services Limited
01.2007 - 02.2025
Assistant Manager
Thomas Cook India Limited
07.2002 - 01.2007
Account Manager
Rosen Bluth International
03.2002 - 07.2002
Senior Executive
Thomas Cook India Limited
06.1992 - 02.2002
Executive
British Airways GSA Utkal Travels
06.1991 - 06.1992
Reservation Associate
Time Travels Private Limited
03.1989 - 05.1991
Medical Representative
Parker Robinson Pvt. Ltd.
12.1988 - 03.1989
Bachelor of Science - Bio Chemistry
Calcutta University
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