Summary
Overview
Work History
Education
Skills
Position
Languages
Hobbies and Interests
Languages
Timeline
Generic

Indranil Sinha

Kolkata

Summary

I am Indranil Sinha, worked with many organizations and gained about 4 years of experience in bpo sector. I am very hardworking and passionate about my job role. I took all the responsibility and did my job done with exceptionally well. I was accountable and honest to my last organizations and did complete my task which i had been assign into very well professional manner.

Overview

9
9
years of professional experience

Work History

Process Associate

Tech Mahindra
Kolkata
10.2021 - 11.2022
  • I joined this organization as a process associate as this was contractual basis and work from home opportunity.
  • I used to take calls of customers and resolve their queries as per the process.
  • Most of time i did prefer to provide the value added services so that customer can happy for their queries and future needs accordingly.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.

Process Associate

Marble Box Solutions LLP
04.2019 - 10.2020
  • I had been appointed as a process associate in this organization
  • It is an organization who work on behalf of US Insurance Agency
  • My role was there to verify documents that the clients were provided via mail and process those documents into the Client's software
  • I basically generated some Commercial certificate which called COI and process those as soon as possible
  • Meanwhile i was accountable for all Commercial Insurance related task i had been provided, like premium uploaded, then mortgage, claim reported, Policy renual etc.

Associate

Wipro
10.2017 - 12.2017
  • I had been selected as an associate in wipro in HP (NA) North America chat process
  • I was very happy to got this opportunity but at the end the process were not started from client end and i had been put in bench period.

Advisors

Concentrx Daksh India PvtLtd
07.2016 - 08.2017
  • I had been appointed here as an associate or advisors in Jio inbound process
  • My role was there to take calls and give proper resolutions to the customers
  • As an associate in Concetentrix i learned how to deal with customer and how to handle in pressure situation by remaining cum and compose with just focus on my work.

Executive

Alchemist Ltd (The Indians)
11.2013 - 06.2015
  • I had been apointed as an executive in this organization
  • My job role was there to entry data into the system as well as cash handling as that organization was a money market and worked like a small bank
  • Overall i gained 2 years of exp there.

Education

B.COM -

Panskura Banamali College
01.2011

Higher Secondary -

Kola Union High School
01.2008

Madhyamik Exam -

Bhogpur K.M. High School
01.2006

Panskura Youth Computer Training Centre -

Cfas, Dfas, Cchm -

CCNA -

GNIIT -

NIIT
Kolkata

Skills

  • Excel
  • Advance Excel
  • Tally

Position

PROCESS ASSOCIATE

Languages

  • English
  • Bengali
  • Hindi

Hobbies and Interests

  • Listening Music
  • Playing Cricket
  • Watching movies
  • Bike riding

Languages

Bengali
First Language
Bengali
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Process Associate

Tech Mahindra
10.2021 - 11.2022

Process Associate

Marble Box Solutions LLP
04.2019 - 10.2020

Associate

Wipro
10.2017 - 12.2017

Advisors

Concentrx Daksh India PvtLtd
07.2016 - 08.2017

Executive

Alchemist Ltd (The Indians)
11.2013 - 06.2015

B.COM -

Panskura Banamali College

Higher Secondary -

Kola Union High School

Madhyamik Exam -

Bhogpur K.M. High School

Panskura Youth Computer Training Centre -

Cfas, Dfas, Cchm -

CCNA -

GNIIT -

NIIT

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Indranil Sinha