INDRANIL DAS
Patna
Summary
Store management professional with 8 years of experience in operations and customer service. Achieved a 25% increase in compliance rates and consistently drove annual sales growth through effective promotions. Skilled in inventory management and team leadership. Experienced in managing retail operations, leading teams to achieve sales targets and ensuring customer satisfaction. Skilled in inventory control, staff training, and visual merchandising. Committed to creating positive shopping experience and fostering strong customer relationships. Seeking to apply expertise in a store manager role to enhance retail performance and customer satisfaction.
Overview
4
4
Languages
1
1
Certification
9
9
years of professional experience
Work History
Store Manager
Caratlane by Pataliputra Ventures Pvt Ltd
Patna, Bihar
12.2023 - 04.2026
- Directed daily operations of the jewellery store, overseeing staff performance, inventory management, and customer service excellence.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Stored stock safely and securely to maintain quality of goods.
- Analysed sales data to identify trends, adjust stock levels, and optimise product placement for increased revenue.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Implemented theft prevention measures to reduce store losses.
Assistant Store Manager
Reliance Retail, Smart Bazaar
Assam
12.2022 - 12.2023
- Assisted in recruiting, hiring, and training staff while delegating tasks.
- Identified key issues causing dissatisfaction among customers, leading to actionable recommendations presented during weekly team meetings; directly fixed three primary causes of negative feedback from shoppers.
- Collaborated on inventory management ensuring optimal product presentation.
- Supported Store Manager in achieving sales goals and participating in promotions.
- Conducted cash handling procedures while maintaining store cleanliness.
- Leading retail chain providing a wide range of consumer products.
- Successful implementation of several marketing initiatives that led to a 22% increase in overall store sales within six months.
Service Coordinator
Zabeel Palace Hospitality
Dubai
08.2021 - 03.2022
- Service coordination during Expo 2020 Dubai.
Assistant Shift Supervisor
Salt
Dubai
10.2019 - 08.2021
- A food service establishment in Dubai.
Waiter/Cashier
Sea Food Restaurant
Al Hamra Resident & Village, Dubai
04.2018 - 09.2019
- Restaurant providing seafood dining experiences.
Food and Beverage Associate
Novotel Hyderabad Airport
Hyderabad
06.2017 - 01.2018
- Bar service at a major hotel.
- Major hotel.
Education
Advance Diploma - Retail Store and Area Operations
Academy Of Retail Excellence
New Delhi, India2025
Bachelor of Hotel Management - Catering Technology
Siliguri Institute of Technology
Siliguri, West Bengal03.2016
Intermediate - Commerce
Insan Inter College
Kishanganj, Bihar03.2012
Matriculation - 10
High School Kanjia
Purnea, Bihar03.2012
Skills
- Sales and marketing strategies
- Visual merchandising
- Staff training and development
- Budget management
- Inventory control and management
- Customer relationship management
- Performance reporting
- Theft prevention techniques
- Conflict resolution
- Operations management
- Leadership skills
- Customer service excellence
- Business development strategies
- Supply chain management
- Loss prevention strategies
- Financial acumen
- Risk management practices
- Quality assurance processes
- Regulatory compliance
- Cross-functional coordination
- Team collaboration and leadership
- Critical thinking skills
- Efficiency improvement initiatives
- Target achievement strategies
- Mentorship and training programs
- SOP adherence practices
- Workflow optimization techniques
- P&L management strategies
- KPI tracking and analysis methods
Accomplishments
- Successful implementation of several marketing initiatives that led to a 22% increase in overall store sales within six months.
- Elevated compliance rate by ensuring customer satisfaction within three months through rigorous monitoring of daily operations, implementing effective health and safety protocols, and conducting regular staff training.
- Decreased wastage costs by 25% by optimizing inventory management.
Certification
- First Aider, Certified in basic first aid principles.
- Basics of Food Safety, Certification in basic food safety practices.
- HACCP Certified, Certified in Hazard Analysis and Critical Control Points.
- Food Safety Training and Certification - Advance Retail & Distribution & COVID-19 (FOSTAC), Certification in food safety specific to retail and distribution, including COVID-19 management.
Hobbies and interests
- Traveling & Exploring New Cultures
- Fashion & Styling Trends
- Customer Interaction & Networkin
- Visual Presentation & Store Aesthetic
Languages
English
Hindi
Bengali
Nepali
Timeline
Store Manager
Caratlane by Pataliputra Ventures Pvt Ltd
12.2023 - 04.2026
Assistant Store Manager
Reliance Retail, Smart Bazaar
12.2022 - 12.2023
Service Coordinator
Zabeel Palace Hospitality
08.2021 - 03.2022
Assistant Shift Supervisor
Salt
10.2019 - 08.2021
Waiter/Cashier
Sea Food Restaurant
04.2018 - 09.2019
Food and Beverage Associate
Novotel Hyderabad Airport
06.2017 - 01.2018
Advance Diploma - Retail Store and Area Operations
Academy Of Retail Excellence
Bachelor of Hotel Management - Catering Technology
Siliguri Institute of Technology
Intermediate - Commerce
Insan Inter College
Matriculation - 10
High School Kanjia