Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Indrapriyadarshini Ganesan

Salesforce Manager
Bengaluru

Summary

With over 15 years of experience in the IT industry, I bring a wealth of knowledge specializing in Salesforce and hands-on experience in CPQ to drive seamless solutions for businesses. My proficiency spans the entire project lifecycle, from the discovery phase to hyper care support, ensuring comprehensive and tailored assistance at every stage.

Successfully implemented process improvements and streamlined workflows, enhancing productivity and team efficiency. Demonstrated leadership and problem-solving skills in fast-paced environments.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

16
16
years of professional experience
4
4
Certifications

Work History

  • Collecting and analysing business requirements to design and implement customized Salesforce and CPQ solutions that meet client needs.
  • Creating and deploying Configure, Price, Quote (CPQ) solutions to streamline and enhance sales processes for clients.
  • Providing comprehensive training and support to administrators to ensure they can effectively use and manage Salesforce and CPQ systems.
  • Engaging in RFP, including consultations and presentations, to help secure new business and demonstrate the value of Salesforce and CPQ solutions.
  • Managing the migration of large volumes of data and resolving any issues that arise during the process to ensure smooth transitions and data integrity.
  • Delivering technical support to Salesforce users, managing support tickets, and ensuring timely resolution of issues in line with Salesforce's quality procedures.
  • Overseeing the entire project lifecycle from initial consultations to hyper care support, ensuring comprehensive and seamless service delivery at every stage.

Associate Manager / CPQ Specialist

Trantor
01.2023 - 09.2024
  • Performed detailed analysis of existing system operations and built a more complex pricing solutions using CPQ features, thereby reducing the manual work the Sales Reps by 75% and the business owners to perform the day-to-day activities with ease.
  • I worked as an independent contributor in order to build a new CPQ Setup for the Japan region starting from sprint planning to the hyper care phase.
  • Present and communicate the solution architecture to various stakeholders, both technical and business, and be able to explain how the solution design will meet business needs.
  • Assisted and trained the sales rep with the new CPQ User Interfaces.
  • Managed and mentored a team of size > 7.
  • Triaging and assignment of customer support tickets to the team.
  • Actively participated and conducted Corporate Level CPQ Training for the Organization.

Senior Consultant

Deloitte
10.2014 - 11.2022
  • Worked as a CPQ Technical expert on the capability of the CPQ platform, and how to apply the features to best meet business needs.
  • Having a strong sense of urgency and being worked in a fast-paced dynamic environment, I have delivered solutions against strict timelines.
  • Involved in Requirement gathering, design, development and implementation by managing a team of size 8 by following the Agile Lifecycle Model.
  • Communicating with the Business Analysts to understand the Business Processes in order to provide a better solution to the business thereby improving the sales revenue.
  • Participated in various RFP and Firm Initiatives to gather out of the Project Work experience.
  • Have Majorly worked on Projects that focused on Lead to Quote, Lead to Cash, Quote to Cash Process using Salesforce CPQ.
  • Conducted Periodic Review sessions with the team members thereby providing suggestions and ideas to improve overall Project Performance.
  • As a lead, Conducted peer reviews and also documented best Practices to guide the team in order to maintain a good Coding standards.
  • Conducted periodic team building activities in order to make the workplace a collaborative environment for the team to work together.

Consultant

Capgemini BS
06.2012 - 09.2014
  • Involved in requirement Gathering, design, development and implementations.
  • Fixing the existing issues by debugging.
  • Involved in Web development using Java Script and PHP.

Software Engineer

SenterSoft Technologies
10.2008 - 11.2010
  • Worked as a Web Developer to create interactive UI Interfaces using Java Script, PHP and HTML.
  • Coding, analysing and debugging issues and worked on optimizing the existing code.

Education

Master of Computer Applications -

Anna University
01.2008

Bachelor of Science - Computer Science

Autonomous University
01.2005

Skills

  • Sales Cloud, Salesforce CPQ (Price Rules, Product Rules, Product Bundles, Templates, Renewal, Amendments, Subscriptions, Contracts, QCP, Discount Schedules), Zuora, REST Integrations, Data Migration, APEX Triggers, Visual Flow, LWC, Java Script
  • Tools: JIRA, Trello, Service Now, GIT, VS Code, Source Tree, Copado, AutoRABIT, Data Loader, Eclipse IDE, Mavensmate, MS Word, MS Excel

Certification

Platform Developer 1

Timeline

Associate Manager / CPQ Specialist

Trantor
01.2023 - 09.2024

Senior Consultant

Deloitte
10.2014 - 11.2022

Consultant

Capgemini BS
06.2012 - 09.2014

Software Engineer

SenterSoft Technologies
10.2008 - 11.2010

Bachelor of Science - Computer Science

Autonomous University

Master of Computer Applications -

Anna University

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Indrapriyadarshini GanesanSalesforce Manager