Indrayani Sitaram Jadhav
Manager (Team Lead)
Thane, Mumbai
Summary
Ambitious professional with 8 years of experience managing multiple EMEA / International clients, middle office operations, Investment Management Services (IMS) in the financial services sector. Currently working in State Street as a Manager (Team Leader) with the experience of handling and managing Record Keeping System, Cash Settlement, Trade Settlemen. Self-starter with the ability to operate under pressure and deliver demanding deadlines. Confident and packed with initiative and drive. Excellent, record-keeping and relationship building abilities. Globally reporting, I am looking for new challenges and opportunities.
Overview
8
8
years of professional experience
Work History
Manager (Team Lead)
State Street
Mumbai, India
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work for such critical process like trade settlement
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
First Line Manager
State Street Syntel Service PVT. LTD
Navi Mumbai, India
01.2020 - 12.2023
- Responsible for team management - for daily hurdles, error discussion, one on one meeting
- Possessed commercial awareness of settlement risk, as well as an awareness of sensitive clients or high-value trades
- Throughout the work-ex, haven't lead a single error
- Not generated any client claim and not met with any data breach issue
- Work under pressure in currency / market deadlines/cut offs with Zero Escalation
- Calling counterparties/TA and liaising with the overseas clients for the below MT reference payment issue: MT599/MT199/MT202/MT103/MT210 etc
- Operation Manager/Business Reporting's/ Conduct error discussion session for team
- Team events/Team Meetings/One-on-One discussion for areas of improvement
- Nominate associates for awards/Work on their issues/Process Improvement/Handling Escalations/Business Continuity Plans
- Being a manager provide monthly/semi-annual/annual feedback for team members & update the same in continuous dialogue
- Connect with Onshore/Client Service for process improvement plans.
Senior Associate
State Street Syntel Service PVT. LTD
Navi Mumbai, India
07.2018 - 12.2019
- Providing operational support to the trading desk, answering operational queries, and guiding the operational impact of trading actions
- Raised concerns/Sent Escalations to custody's, TA if required
- Closely monitoring team mailbox and adhering to strict SLAs
- Closely working and calling client with proactive approach to avoid future work issues.
Associate
State Street Syntel Service PVT. LTD
Navi Mumbai, India
07.2017 - 07.2018
- Responsible for processing/Inputting Cash/FX/Trade on the client's account side, also responsible for the second review of all transaction process
- Assuring maintenance of Client Static data, including FAX confirmation set up, CCY rates in various markets, sub-account setup, updating booking preferences per market, and client SSI's
- Closely working and calling client with proactive approach to avoid future work issues.
Officer
State Street Syntel Service PVT. LTD
Navi Mumbai, India
07.2016 - 07.2017
- Responsible for processing/Inputting Cash/FX/Trade on the client's account side, also responsible for the second review of all transaction process
- Assuring maintenance of Client Static data, including FAX confirmation set up, CCY rates in various markets, sub-account setup, updating booking preferences per market, and client SSI's.
Education
Master Of Commerce - Advanced Accountancy
K. B. College of Arts And Commerce For Women
Thane, Mumbai, India2016
Bachelor Of Commerce - Accounting And Finance
K. B. College of Arts And Commerce For Women
Thane, Mumbai, India2014
Additional Information
DOB - 08/07/1992
Gender - Female
Nationality - Indian
Accomplishments
- Bravo award received from end client for resolving aged items smoothly when received into observation (2024)
- Bravo award for outstanding performance in clearing client queries (2023)
- Rising Star for extraordinary efforts in delivering clients high value trades (2022)
- SPOT recognition for outstanding performance throughout the year and successfully migrating two different process to another continent (2022)
- SPOT recognition for supporting and handling hyper care client closely in pandemic year (2021)
- Received Extra Miler award for Handling demanding client issues and meeting their expectations (2020)
- 4 SPOT awards for continuous appreciation from external parties (2019)
- Received Performance Conversion award for outstanding performance for whole quarter - Q1 (2018)
- Received Train to gain the award for watering process knowledge to new joiners (2018)
- Received Team Engagement award (2018)
- Received Titan award for outstanding performance / HPC presentation on 5 why’s root cause (2017)
- Received Global Value award for having a good rapport with Client Service / Onshore and with the end client (2017)
- Received Champ award in SSSSPL for adapting the process /quick learning (2016)
- Certified in Tally ERP
City
Thane, Mumbai
Career Aspirations
My career goal is to work in a senior leadership role for a major organization, providing practicable decision-making for long-term business development, adding value throughout my work stream and supporting wider business growth. To help achieve this, I have successfully pursued the Master in Finance from K. B. College for women at the University of Mumbai. The Masters will complement my existing business acumen from my undergraduate studies and career to date, whilst supporting my career aspirations fora leadership position at a major organization.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Interests
Travel
Sports (Badminton)
Learning language
Timeline
Manager (Team Lead)
State Street
01.2024 - Current
First Line Manager
State Street Syntel Service PVT. LTD
01.2020 - 12.2023
Senior Associate
State Street Syntel Service PVT. LTD
07.2018 - 12.2019
Associate
State Street Syntel Service PVT. LTD
07.2017 - 07.2018
Officer
State Street Syntel Service PVT. LTD
07.2016 - 07.2017
Master Of Commerce - Advanced Accountancy
K. B. College of Arts And Commerce For Women
Bachelor Of Commerce - Accounting And Finance
K. B. College of Arts And Commerce For Women
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