Indronil Das
Food and Beverage
Kolkata
Summary
Hospitality professional with over four years of expertise in food and beverage service, dedicated to delivering exceptional dining experiences, and maintaining high service standards. Demonstrated skills in guest relations, staff supervision, and event coordination have consistently ensured operational efficiency in fast-paced environments. Committed to enhancing customer satisfaction through collaborative efforts with cross-functional teams, and optimizing service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Startup Founder
Deliciously
02.2024 - 11.2024
- Launched and managed a cloud kitchen, ensuring consistent food quality, and high customer satisfaction.
- Led kitchen operations, coordinating seamless service between chefs and delivery partners.
- Developed and implemented cost-effective inventory management strategies, reducing food waste by 15%.
- Provided exceptional guest service, handling inquiries, and complaints efficiently.
Food and Beverage Supervisor
Mount Alverno Luxury Resort
06.2023 - 10.2023
- Welcomed guests warmly and ensured top-tier service standards.
- Supervised a team of 10+ staff, ensuring smooth and efficient restaurant operations.
- Managed reservations and large-scale events for up to 200 guests, maintaining high guest satisfaction .
- Resolved guest concerns promptly, enhancing overall dining experiences.
Food and Beverage Server
The Limelight Hotel
11.2022 - 05.2023
- Delivered proficient food and beverage service, ensuring timely and accurate orders.
- Assisted guests with menu recommendations and special requests, increasing upsell revenue by 12%.
- Mentored junior team members to enhance service proficiency.
- Fostered an approachable and professional ambiance throughout operations.
Food and Beverage Server
Viceroy Hotels & Resorts
06.2022 - 10.2022
- Excelled in delivering top-tier food and beverage service within an upscale resort environment.
- Handled VIP guest requests and personalized dining experiences.
- Resolved guest concerns quickly, maintaining a 95% positive guest experience rating.
- Recognized as 'Employee of the Season' for outstanding service.
Restaurant Supervisor
Ubique Hotel
05.2020 - 05.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Line Cook
Golden Nugget Hotel & Casino
02.2019 - 02.2020
- Worked across the pantry, wok, and sushi stations, ensuring quality and consistency.
- Assisted in preparing a variety of Asian dishes in a high-paced environment, serving over 200 guests daily.
- Maintained strict food safety and sanitation standards.
- Collaborated with chefs to optimize food preparation and service.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Industrial Trainee
Royal Orchid Hotel
06.2016 - 11.2016
- Rotated through front office, restaurant, and banquet operations for comprehensive training.
- Assisted in banquet setups and in-room dining services for high-profile guests.
- Greeted and assisted guests, ensuring a warm and professional welcome.
- Gained hands-on experience in food service, guest relations, and event setups.
Education
Bachelor of Science - Hospitality Management
Bharathiar University
Coimbatore, India 04.2001 -
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
Kolkata, India 04.2001 -
Skills
- Fine-dining expertise
- Banquet operations
- Customer Service
- Problem solving
- Team Coordination
- Computer & POS proficiency
Certification
Smart Serve Ontario
Timeline
Startup Founder
Deliciously
02.2024 - 11.2024
Food and Beverage Supervisor
Mount Alverno Luxury Resort
06.2023 - 10.2023
Food and Beverage Server
The Limelight Hotel
11.2022 - 05.2023
Food and Beverage Server
Viceroy Hotels & Resorts
06.2022 - 10.2022
Restaurant Supervisor
Ubique Hotel
05.2020 - 05.2021
Line Cook
Golden Nugget Hotel & Casino
02.2019 - 02.2020
Industrial Trainee
Royal Orchid Hotel
06.2016 - 11.2016
Bachelor of Science - Hospitality Management
Bharathiar University
04.2001 -
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
04.2001 -
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