INDU DEVI
CRM EXECUTIVE
Delhi
Summary
EXPERIENCE SUMMARY
A multi- skilled professional with a good track record of executing projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives. A result-oriented professional with total experience of 6 years in E- commerce (CRM).
Overview
6
6
years of professional experience
Work History
CRM Executive
LIBAS (ZIVORE APPARELS PVT LIMITED)
01.2023 - 10.2024
⦁ Responding to Customer Emails received on Customer Care email Id
⦁ Creating TKT as per customer request shared on email
⦁ INT video call assistance regarding product and offers.
⦁ Acting on all Escalations Received from All Social Media Platforms WHATSAPP.
⦁ Receiving Customer Calls (Inbound/Outbound)
SR. Ecommerce Executive
BIBA FASHION LIMITED
09.2018 - 01.2023
⦁ Receiving Customer Calls (Inbound/Outbound)
⦁ Responding to Customer Emails received on Customer Care email Id
⦁ Acting on all Escalations Received from All Social Media Platforms
⦁ Sending Vouchers
⦁ BIBA Store/ Website Online Orders Follow Up
⦁ Non-Delivery Orders (NDR) Calling
⦁ Coordinating with different departments and stores for closure of issues.
Education
Bachelor of Arts - English Honor
Delhi University (SOL)
North Delhi 04.2001 -
High School Diploma -
DAV MODEL SCHOOL
NEW DELHI 04.2001 -
Skills
⦁ Quick learner skill
⦁ Positive attitude
⦁ Good team player
⦁ Willing to take responsibilities
⦁ Accept challenges
⦁ Good communication skills
Timeline
CRM Executive
LIBAS (ZIVORE APPARELS PVT LIMITED)
01.2023 - 10.2024
SR. Ecommerce Executive
BIBA FASHION LIMITED
09.2018 - 01.2023
Bachelor of Arts - English Honor
Delhi University (SOL)
04.2001 -
High School Diploma -
DAV MODEL SCHOOL
04.2001 -
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