Indumathi R
Chennai
Summary
Skilled Entrepreneur highly proficient at defining mission statements, strategic plans and income-generating strategies. Intelligent leader with strong background in customer acquisition and revenue generation.
Overview
20
20
years of professional experience
Work History
Business entrepreneur
Doing research in health science ignorer to improvise the healthy lifestyle
Chennai
01.2022 - 08.2025
- Developed strategic plans to address health challenges and needs.
- Facilitated workshops to share knowledge on health science advancements.
- Collaborated with healthcare professionals to gather insights and data.
- Maintained relationships with key clients to secure repeat business.
- Developed business plans and strategies for new product launches.
TALENT ACQUISION
LA TECHNOLOGIES
11.2021 - 12.2021
- Responsible for handling complete Recruitment Life Cycle.
- Identified qualified candidates through various Job Portals and Networking Websites.
- Advertised Job Opportunities on Social Media Platforms.
- Screening Resumes and End to End Follow up.
- Negotiation, Interview coordination.
- Client Coordination for Interviews, feedbacks.
CHERRY CLOTHING for Kids
01.2018 - 03.2021
- Company Overview: PARTERSHIP FIRM
- PARTERSHIP FIRM
EXECUTIVE I&FR DEPARTMENT
TELESONICS NETWORK LIMITED
07.2013 - 03.2015
- Promoted as SME, Subject Matter Expert.
- Handling ORT & CRT of Resolution team.
- Ensure the call closing happening with Quality Resolution.
- CSMM score are being monitored.
- Analyzed corporate LAN and WAN to determine what were the major problems and improvements needed to be made to the network infrastructure, and network Security using Protocol Analyzers, security auditing software packages from Network Associates.
- Analysis of customers LAN/WAN s to determine network performance problems. Provided solutions, and documentation.
- Migrated the data from the old server to the new server. Setup the old server to mirror critical data from the new server including all Exchange data.
- Evaluated, recommend, and implemented new network technologies, software and third-party software like VPN Client, Oden software, FileZilla etc.
SENIOR LEAD OFFICER (TEAM LEADER)
TELESONICS NETWORK LIMITED
08.2009 - 06.2013
- Team Leader of DSLL2 team. Team strength of 21 officers are handled.
- Monitoring & ensure the defined SLA & KPI of different parameters.
- Managing the L2 Team & monitoring their Productivity.
- Handling escalation calls.
- Motivating the technical engineers-maintaining telephone exchanges giving Services to broad band services.
- Lead, Motivate & monitor the performance of front-line technical persons to ensure efficiency in technical& service operations and meeting of individual & group targets for organizational commitment.
- Creating a healthy work culture for streamlining processes to ensure smooth functioning of technical and service operations.
- Keeping the track in a high-quality customer experience, Process oriented and ensuring processes are being followed within the team sincerely. Thus, managing cost-effective operations.
LEAD OFFICER
BHARTHI COMTEL LTD.
04.2007 - 07.2009
- Taking care of technical, service operations &Configuration of DSL, lines through routers and modems.
- Handling technical Logs assigned by L1 Team to L2 Team.
- Server issues monitoring and coordinating with Backend server team.
- Handling technical logs related DSL Issues like No browsing, Slow browsing, Specific site, Mail Issues.
- Daily Productivity tracking.
- Reducing Repeats with Quality resolutions.
- Plan & schedule individual/ team assignments to achieve the pre-set goals within time, quality & cost parameters.
TECHNICAL SUPPORT EXECUTIVE
FLEXIONE CONSULTANTS
01.2006 - 04.2007
- Handling Complaints of DSLL2 logs.
- Issues like Mail, Specific site, Own Domain registration for running mail exchange server are also handled.
- Troubleshooting, installation, and support of Software/Hardware for desktop systems, WIFI Router's etc.
Education
BE - Electronics & Communication
PMR Institute of Technology
01.2004
Hardware & Networking
Skills
- Versatile team Officer with good interpersonal & communication skills
- Ability to work in immense pressure
- Reliable and responsible work ethic
Languages
- Tamil
- English
Personal Information
- Date of Birth: 07/16/82
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Business entrepreneur
Doing research in health science ignorer to improvise the healthy lifestyle
01.2022 - 08.2025
TALENT ACQUISION
LA TECHNOLOGIES
11.2021 - 12.2021
CHERRY CLOTHING for Kids
01.2018 - 03.2021
EXECUTIVE I&FR DEPARTMENT
TELESONICS NETWORK LIMITED
07.2013 - 03.2015
SENIOR LEAD OFFICER (TEAM LEADER)
TELESONICS NETWORK LIMITED
08.2009 - 06.2013
LEAD OFFICER
BHARTHI COMTEL LTD.
04.2007 - 07.2009
TECHNICAL SUPPORT EXECUTIVE
FLEXIONE CONSULTANTS
01.2006 - 04.2007
BE - Electronics & Communication
PMR Institute of Technology
Hardware & Networking
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