Indumathi Selvaraj
Bangalore
Summary
Dynamic Accounts Payables Operations Delivery Manager with 18+ years of experience at Accenture Services Pvt. Ltd. Strong expertise across Vendor master, Invoice processing, T&E, Card management, Helpdesk and Payments. Established proven record of optimizing operations and enhancing performance, achieving efficiency improvements. Skilled in strategic planning and cultivating a motivated workforce to meet organizational objectives with specialization in Audit & Quality Control Management and Team Development.
Overview
19
19
years of professional experience
Work History
Accounts Payables Operations Delivery Manager
Global leading mining technology company client
09.2024 - Current
Accounts Payables Operations Associate Manager
World's largest leading manufacturers of construction and mining equipment client
03.2020 - 09.2024
Accounts Payables Operations Assistant Manager
American business and online services client
03.2015 - 03.2017
P2P Team Lead
American Retail company client
02.2013 - 03.2015
P2P Subject Matter Expert
Worldwide leaders in IT and networking client
09.2009 - 02.2013
Senior Analyst
Product distribution
12.2008 - 09.2009
Analyst
Business support center for training and registrations
05.2007 - 12.2008
Customer Care Representative
Itronics Info Solutions Pvt. Ltd.
Bangalore
11.2006 - 05.2007
Skills
- Operations Management
- Audit & Quality Control Management
- FTE/Volume Planning
- Call Center Operations
- Customer Service Management
- Team Motivation
- Team Development
- People Management
- Training & Development
- Business Advisor
- Strategic Planning
- Career Counselor
- Performance Management
- Resource Management & Planning
- Oracle
- Automatch
- Siebel
- Citrix
- Galaxy
- AS400 Applications
- DFM
- Kofax
- ServiceNow
- FPES
- CAPS
- MACH1 ERP’s
- SAP
Belief
I believe in Ability, Motivation and Attitude. My Ability shows what I am capable of doing, My Motivation determines what I want to do, and My Attitude determines how well I do it.
Personal Information
Visa Status: Valid B1/B2 US Visa
Accomplishments
• Honored with Summit Awards.
• Good Samaritan Awards.
• Alchemist Awards.
• Best Leadership Managerial Awards.
• Client Awards.
• Received accolades for possessing exceptional process knowledge and Controllership expertise.
• Instrumental in driving the team to achieve >98% accuracy in processing and streamlining the process.
• Co-ordinated with the clients and have driven several Process improvement suggestions and implemented those suggestions resulting in improvement of efficiencies, reduction of FTE’s and Quality efficiency.
• Managed high voluminous process without any issues and stabilised the process in a short period of time.
• Contributed to Automation Projects, Lean Projects and BE Projects.
• Identified and implemented one of the AP Dropship Invoice Processing Automation projects which reduced the Manual Effort, Increase in Productivity and Reduction in 17 FTE’s.
• Identified 23 AP Automation Activities, worked with the Automation Team to implement Macro Based Automation for few Processes activities.
• Identified Lean Project and Worked with Team and vendors/Client for implementation.
• Good Samaritan Awards.
• Alchemist Awards.
• Best Leadership Managerial Awards.
• Client Awards.
• Received accolades for possessing exceptional process knowledge and Controllership expertise.
• Instrumental in driving the team to achieve >98% accuracy in processing and streamlining the process.
• Co-ordinated with the clients and have driven several Process improvement suggestions and implemented those suggestions resulting in improvement of efficiencies, reduction of FTE’s and Quality efficiency.
• Managed high voluminous process without any issues and stabilised the process in a short period of time.
• Contributed to Automation Projects, Lean Projects and BE Projects.
• Identified and implemented one of the AP Dropship Invoice Processing Automation projects which reduced the Manual Effort, Increase in Productivity and Reduction in 17 FTE’s.
• Identified 23 AP Automation Activities, worked with the Automation Team to implement Macro Based Automation for few Processes activities.
• Identified Lean Project and Worked with Team and vendors/Client for implementation.
Key Deliverables
- Managing 135 FTE’s + 4 Assistant Managers + 5 Team leads for one of the global leading mining technology company Client currently
- Actively managing accounts payables operations – vendor master, Invoice Processing, T&E, Card management, Payments, Vendor recon, Helpdesk queries
- Transitioned the new Business for North America/LATAM regions and Managed transition on delivery
- Had performed a DFM workshop, to provide a paper-based solution during the transition
- Identifying and reporting performance metrics
- Leading internal operational teams and contracting external operating partners
- Suggesting process change and Implementations- Had submitted 75 Enhancements on Idea implementation
- Being part of Lean project post go live to simplify the process
- Had automated 9 BOT automation projects with the savings of 12 FTEs
- Execute compliance controls and governance
- Perform reviews and Audits
- Drive Client calls
- Business excellence – OPEX reviews
- Quality controls
- Driving Lean projects
- Synops Spoc for the project
- People initiatives spoc for the project
- Driving Weekly/Monthly/QBR governance calls
- CDP management
- ACF 2.0 Control Framework
Timeline
Accounts Payables Operations Delivery Manager
Global leading mining technology company client
09.2024 - Current
Accounts Payables Operations Associate Manager
World's largest leading manufacturers of construction and mining equipment client
03.2020 - 09.2024
Accounts Payables Operations Assistant Manager
American business and online services client
03.2015 - 03.2017
P2P Team Lead
American Retail company client
02.2013 - 03.2015
P2P Subject Matter Expert
Worldwide leaders in IT and networking client
09.2009 - 02.2013
Senior Analyst
Product distribution
12.2008 - 09.2009
Analyst
Business support center for training and registrations
05.2007 - 12.2008
Customer Care Representative
Itronics Info Solutions Pvt. Ltd.
11.2006 - 05.2007