Infant Yesuraj A
Operation Manager
Chennai
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
2025
2025
years of professional experience
5
5
Languages
Work History
Operations Manager
Everest Fleet
1 2024 - Current
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Facilitated open lines of communication between drivers, dispatchers, mechanics, and leadership to foster a collaborative work environment.
- Streamlined maintenance processes for improved vehicle performance and reduced downtime.
- Coordinated large-scale vehicle deployments for special projects or events while maintaining daily operational requirements.
Fleet Operation Manager
Zomato
01.2024 - 07.2024
- Managing a team of 1,500-2,000 Pickup & Delivery Partners daily.
- Driving Pickup & Delivery Partners' efficiency at an individual level, maintaining attendance based on daily demand.
- Improving and maintaining promised delivery times for a better customer experience.
- Conducting classroom/field training at an individual level for better customer experience.
- Conducting regular field audits for better compliance among Pickup & Delivery Partners.
- Managing and controlling voluntary attrition and absconders by conducting regular engagement.
Cluster Manager
Busybees Logistics Solutions Private Limited
10.2022 - 12.2023
- Planning Bangalore Last Mile Delivery and Warehouse Operations.
- Handling 18 delivery centers with 42,000 orders for daily operations.
- Planning, designing, and controlling the day-to-day Last Mile Operations of the cluster.
- Monitoring the performance of last-mile (SVC) Service Centers and (RSC) Remote Service Center - COD/Prepaid/First Strike rate/RTO/RVP/Productivity of Sr's, etc.
- Planning and building network, executing Hub Operations and Last Mile Operations across the Cluster.
Hub Manager
Instakart Services Private Limited
12.2020 - 09.2022
- Company Overview: A Flipkart Group Company.
- Accountable for all Hub Operations.
- Achieving cost per shipment and maintaining the cost of operations as per budget.
- Proper planning and coordination with the support team for recovery, if any.
- End-to-end operations.
Senior Operation Executive - Supply Chain Services
Blowhorn
01.2019 - 12.2020
- Handled warehouse for Bangalore.
- Inventory management.
- Coordinated with cross-functional teams for operations and customer issues.
- Ensured continuous process improvement and adherence to quality standards.
- Ensured Customers' KPIs as per the timeline.
Fleet Operation Manager
Swiggy (Bundle Technology Pvt Ltd)
11.2018 - 12.2019
- Managed a team of 350-440 Pickup & Delivery Partners daily
- Drove Pickup & Delivery Partners' efficiency and maintained attendance based on daily demand
- Improved and maintained promised delivery times for better customer experience
- Conducted classroom/field training for better customer experience
- Conducted regular field audits for better compliance among Pickup & Delivery Partners
- Managed and controlled voluntary attrition and absconders by conducting regular engagement
Supervisor, Operations
Amazon Transport Pvt Ltd
09.2015 - 10.2018
- Monitored the South-1 Region Hubs
- Handled a team of 40 Members
- Planned vehicle movement Hub to Hub and locally
- Conducted internal training for better operational results
- Analyzed monthly performance reports & action points
- Conducted daily team meetings and managed vendor relationships
- Ensured on-time vehicle movement and analyzed net service level failure data
Assistant Guest Experience Manager
Cafe Coffee Day (Lounge)
12.2012 - 09.2015
Store Executive (Promoted to Store Manager)
Baskin Robbins
01.2008 - 01.2012
Education
B.A - English Literature
Andhra University
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Process Improvement
Staff Management
Organizational Management
MS Office
Team Leadership
Operations Monitoring
Data Analysis
Corecompetencies
Managing operations & ensuring efficient output by service quality norms & achieving delivery., Planning and implementing operational processes., Building & maintaining healthy professional and personal relations with the Operations Team, ensuring maximum output for achieving delivery & quality norms., Managing customer-centric operations & ensuring customer satisfaction by achieving delivery & service quality norms., Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms., Leading & monitoring the performance of Operations to ensure efficiency and meeting individual & group targets., Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members., Planning & organizing training & development programs at various branches.
Personal Information
- Date of Birth: 11/13/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Fleet Operation Manager
Zomato
01.2024 - 07.2024
Cluster Manager
Busybees Logistics Solutions Private Limited
10.2022 - 12.2023
Hub Manager
Instakart Services Private Limited
12.2020 - 09.2022
Senior Operation Executive - Supply Chain Services
Blowhorn
01.2019 - 12.2020
Fleet Operation Manager
Swiggy (Bundle Technology Pvt Ltd)
11.2018 - 12.2019
Supervisor, Operations
Amazon Transport Pvt Ltd
09.2015 - 10.2018
Assistant Guest Experience Manager
Cafe Coffee Day (Lounge)
12.2012 - 09.2015
Store Executive (Promoted to Store Manager)
Baskin Robbins
01.2008 - 01.2012
Operations Manager
Everest Fleet
1 2024 - Current
B.A - English Literature
Andhra University
Similar Profiles
Abhishek PoddarAbhishek Poddar
Strategy Manager Operations at Everest FleetStrategy Manager Operations at Everest Fleet
Md ShahnewazMd Shahnewaz
Driver, Automobile Electrical, Tally ERP.9, Tailor at Everest FleetDriver, Automobile Electrical, Tally ERP.9, Tailor at Everest Fleet
Munira S ChasmawalaMunira S Chasmawala
Assistant Operation Manager at Everest Fleet Pvt LtdAssistant Operation Manager at Everest Fleet Pvt Ltd
KAMARIA BegumKAMARIA Begum
Business Analyst at Morgan StanleyBusiness Analyst at Morgan Stanley
Vijayakumar RamasamyVijayakumar Ramasamy
Supply Chain Manager at Sri Jayamangalam Shop and SaveSupply Chain Manager at Sri Jayamangalam Shop and Save