Inga Riese
543 Est 37th Avenue Lot 137
Summary
Dynamic manager with a proven track record at Cooper's Hawk Winery and Restaurants, excelling in team leadership and operations management. Enhanced workflow efficiency through innovative process implementation and staff training. Committed to delivering exceptional customer service while fostering a collaborative culture that drives employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager of Team Member Experience
Cooper's Hawk Winery and Restaurants
08.2021 - 11.2025
- Assisted in daily operations by coordinating team schedules and ensuring task completion.
- Supported manager in implementing new processes to enhance workflow efficiency.
- Learned company protocols and safety regulations to contribute to a safe work environment.
- Collaborated with team members to address operational challenges and improve service delivery.
- Engaged with customers to gather feedback and enhance overall service experience.
- Contributed towards team meetings by sharing insights on process improvements and best practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Dasher
Doordash
11.2019 - 08.2021
- Delivered orders promptly and accurately, ensuring customer satisfaction and repeat business.
- Navigated diverse neighborhoods efficiently to optimize delivery routes and reduce wait times.
- Maintained high standards of vehicle cleanliness and safety compliance during operations.
- Communicated effectively with customers regarding order status, enhancing overall service experience.
Education
No Degree - English, Music
Indiana State University
Terre Haute, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Project planning
- Performance management
- Staff development
Certification
Servsafe Certified
Timeline
Manager of Team Member Experience
Cooper's Hawk Winery and Restaurants
08.2021 - 11.2025
Dasher
Doordash
11.2019 - 08.2021
No Degree - English, Music
Indiana State University
Innovation Award
Won an award for making suggestions to improve the efficiency of the interview and onboarding process.