Ingrid Bangera

•Started my career in Logistics Supply chain by handling Fashion buyers - Was always keen on designing and wanted to be close to textiles & garments.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Formulated policies and procedures to streamline operations & running of Key accounts

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

• Liaising with direct buyers to ensure adherance of Standard Operating Procedures and compliance of same by the offices

• Primarily work towards buyer's / customer's satisfaction in terms of handling their cargo movements, delivery time lines, Planning their shipments as per delivery dates.

• Understanding the buyers requirements on SOP compliance and relaying same to the offices to follow

• Guiding the staff/ team on the process, simplifying the process, sorting out issues, resolving any hurdles

• Tactfully handling the customers in the event of errors to ensure win win situation- in other words taking a lot of risks.

• Also have expertise in handling multiple customers of overseas agents and ensure in smooth running of the agent business .

• High point is great & crystal clear communication to all parties Also handle many buying offices & vendors with whom have developed a good rapport , bond and self respect and handle business generated from their side

• Have the expertise of connecting with direct buyers overseas and trying for business.

• I do have great communication skills and can coordinate business remotely from other countries by way of implementing the process flow to team members -

• I currently coordinate business in Sri Lanka, Bangladesh, Vietnam & Kenya located in Delhi.

• I like to travel to visit the buyers & agents - and have traveled to couple of places

• I also travel within India to visit my customers and for meetings, conferences .

• Since have been in this business for long many years , I do have valuable experience in handling any kind of situation and work towards a amicable resolution .

• Have dealt with customers world wide- UK,Germany, Italy and the US markets

• Have expertise in handling all commodities but have a passion for Fashion Logistics

• Started my career working for BAX Global and handling Fashion Labels like Liz Clairborne, FWM, JCP etc in Bangalore

• Also Handled Fashion Labels like Zara/Inditex, MGB , Carefour

• Currently coordinating business for TJ Max, Tommy, Calvin Klein

•Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Developed and maintained relationships with customers and suppliers through account development.

• Managed & coordinated Key Accounts right from handlilng pre-alerts to customer, pre-alerts to overseas agent.
• daily tracking of shipments and updating the customers
• Daily DSRs sent to all stakeholders
• I got into handling Key accounts from working at Dart Express India in my first tenure which later on changed the name to Dart Global logistics .
• I also handled numerous overseas agents business wherein Dart Express was nominated.
• Due to the good service rendered, overseas agents had given Dart more business/nominations .
• Business was coordinated on Pan India basis .
• I worked at Dart in my first tenure from 1996 to 2005
• Thereafter i left Bangalore and relocated to Delhi