Ingrid Sanchez
Indianapolis
Summary
Highly experienced, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Customer Service, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hibbet Sports
08.2020 - 11.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Laundromat Attendant
25th Street Coin Laundry
05.2018 - 10.2020
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Speedway High School
Speedway, INNo Degree - Nursing Practice
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Exceptional customer service
- Written and oral communication skills
- Service oriented
- Problem-solving skills
- Task prioritization
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Hibbet Sports
08.2020 - 11.2021
Laundromat Attendant
25th Street Coin Laundry
05.2018 - 10.2020
High School Diploma -
Speedway High School
No Degree - Nursing Practice
Ivy Tech Community College of Indiana