Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Indu Peruri

Hyderabad

Summary

Experienced in client retention and operations team management with a strong background in project management and cross-functional coordination. Proven track record in driving customer success and business development through analytical awareness and strategic engagement. Eager to leverage skills in an Operations and Customer Success role to foster growth and innovation.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Velsera
01.2025 - 09.2025
  • Managed a portfolio of 40+ accounts, driving customer adoption, retention, and growth through proactive engagement and strategic success planning.
  • Acted as the primary point of contact, building strong relationships with key stakeholders to understand business goals and align solutions with customer needs.
  • Monitored account health and usage metrics, identifying risks and opportunities to deliver value, reduce churn, and uncover upsell/expansion potential.

Customer Success Manager

Elucidata
01.2022 - 12.2023
  • Responsible for achieving customer objectives and targets through strategic management, driving profitable long-term growth
  • Building & maintaining relations with clients, generating new business ideas from existing accounts and developing sales growth
  • Presenting ROI and QBR/MBR's to executive level stakeholders along with quarterly and yearly business reviews
  • Worked with small and big pharma companies for data curation and engineering products. Being the voice of customers internally
  • Achievements/Tasks

Producer Tieup Partner and Operations Manager

US:ES Inspiration Pvt. ltd
08.2020 - 12.2021
  • Contributing as a producer tie up partner for developing and maintaining relations with new clients for the organization to generate more business & profitability
  • Negotiating business terms and commercial sale objectives for clients and developing key account relationships that deliver measurable results
  • Managed operations for business activities, optimizing processes, ensuring efficient resource utilization, to meet organizational goals and drive productivity.
  • Also acted as a Recruiting Manager for setting-up a highly professional team for the firm
  • Achievements/Tasks

Engineer and Clinical Customer Success Manager

Workplace/Company
02.2011 - 06.2019
  • Worked cross-functionally for nano fabrication for next generation genotyping and sequencing platforms
  • One of the core member of the team for developing Hiseq sequencer which sequenced a genome for $1000 in 24 hours
  • Handled Pre-Manufacturing Lab Operations for Process Development team
  • Supported the customers in the Commercial Operations Team for in-house genomic services that generated revenue worth $10 million on an annual basis
  • Achievements/Tasks

Education

Professional Masters of Science(MS) -

Oregon State University
06.2010

Engineer - undefined

Jawaharlal Nehru Technology University
05.2007

Skills

  • Client Retention
  • Presenting ROI
  • Operations
  • Team Management
  • Cross functional coordination
  • Project Management
  • Recruitment
  • Day to day Operations
  • Business Development
  • Documentation
  • Analytical Awareness
  • Experience Management
  • Software - JMP, MS Office
  • Salesforce and Jira Expertise

Certification

Successfully completed Product Management Course from Indian School of Business (ISB)

Volunteer

Volunteering with Isha Foundation local city center as the database coordinator

Timeline

Customer Success Manager

Velsera
01.2025 - 09.2025

Customer Success Manager

Elucidata
01.2022 - 12.2023

Producer Tieup Partner and Operations Manager

US:ES Inspiration Pvt. ltd
08.2020 - 12.2021

Engineer and Clinical Customer Success Manager

Workplace/Company
02.2011 - 06.2019

Engineer - undefined

Jawaharlal Nehru Technology University

Professional Masters of Science(MS) -

Oregon State University

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Indu Peruri