Indu Peruri
Hyderabad
Summary
Experienced in client retention and operations team management with a strong background in project management and cross-functional coordination. Proven track record in driving customer success and business development through analytical awareness and strategic engagement. Eager to leverage skills in an Operations and Customer Success role to foster growth and innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Velsera
01.2025 - 09.2025
- Managed a portfolio of 40+ accounts, driving customer adoption, retention, and growth through proactive engagement and strategic success planning.
- Acted as the primary point of contact, building strong relationships with key stakeholders to understand business goals and align solutions with customer needs.
- Monitored account health and usage metrics, identifying risks and opportunities to deliver value, reduce churn, and uncover upsell/expansion potential.
Customer Success Manager
Elucidata
01.2022 - 12.2023
- Responsible for achieving customer objectives and targets through strategic management, driving profitable long-term growth
- Building & maintaining relations with clients, generating new business ideas from existing accounts and developing sales growth
- Presenting ROI and QBR/MBR's to executive level stakeholders along with quarterly and yearly business reviews
- Worked with small and big pharma companies for data curation and engineering products. Being the voice of customers internally
- Achievements/Tasks
Producer Tieup Partner and Operations Manager
US:ES Inspiration Pvt. ltd
08.2020 - 12.2021
- Contributing as a producer tie up partner for developing and maintaining relations with new clients for the organization to generate more business & profitability
- Negotiating business terms and commercial sale objectives for clients and developing key account relationships that deliver measurable results
- Managed operations for business activities, optimizing processes, ensuring efficient resource utilization, to meet organizational goals and drive productivity.
- Also acted as a Recruiting Manager for setting-up a highly professional team for the firm
- Achievements/Tasks
Engineer and Clinical Customer Success Manager
Workplace/Company
02.2011 - 06.2019
- Worked cross-functionally for nano fabrication for next generation genotyping and sequencing platforms
- One of the core member of the team for developing Hiseq sequencer which sequenced a genome for $1000 in 24 hours
- Handled Pre-Manufacturing Lab Operations for Process Development team
- Supported the customers in the Commercial Operations Team for in-house genomic services that generated revenue worth $10 million on an annual basis
- Achievements/Tasks
Education
Professional Masters of Science(MS) -
Oregon State University
06.2010
Engineer - undefined
Jawaharlal Nehru Technology University
05.2007
Skills
- Client Retention
- Presenting ROI
- Operations
- Team Management
- Cross functional coordination
- Project Management
- Recruitment
- Day to day Operations
- Business Development
- Documentation
- Analytical Awareness
- Experience Management
- Software - JMP, MS Office
- Salesforce and Jira Expertise
Certification
Successfully completed Product Management Course from Indian School of Business (ISB)
Volunteer
Volunteering with Isha Foundation local city center as the database coordinator
Timeline
Customer Success Manager
Velsera
01.2025 - 09.2025
Customer Success Manager
Elucidata
01.2022 - 12.2023
Producer Tieup Partner and Operations Manager
US:ES Inspiration Pvt. ltd
08.2020 - 12.2021
Engineer and Clinical Customer Success Manager
Workplace/Company
02.2011 - 06.2019
Engineer - undefined
Jawaharlal Nehru Technology University
Professional Masters of Science(MS) -
Oregon State University