INSHA BHAT

• Working As Management Trainee in Genpact for Unilever UKI region UK and Ireland supply chain as Business process specialist
• Handling customer queries managing information and forecasting
• Preparing and leading the reports in Trade meetings which gives clear line over activities and customer performance in business
• Trouble-shooting the referred day-to-day production-related problems and issues.
• Ensuring new products are launched in the market with minimal service losses and Performing Root Cause Analysis using fish bone diagrams on each project to work upon learning and opportunities
• Propose and coordinate implement process control improvements in liaison with the client and support Team.
• Evaluates the completeness, accuracy, and appropriateness of requests
• Acts as a linkage between client team, planning team and various functional teams within the organization
• Uses analytical and project management methodology and tools.
• Facilitates and drives the process to completion by following up on requests and assisting the client team
• POWER BI for Creating Monthly Compliance Reports for Trade Terms review Expected compliance vs Actual and other financial reports.
• Monitoring and controlling the end-to-end O2C process to detect issues and communicate to relevant parties for the resolution
• Supporting the supply chain team in ensuring the team is fully integrated operationally with the rest of the IT teams
• Ensuring all information requested are clearly documented, and executed in a timely manner
• Responsible for managing all aspects of the financial reporting including preparation, review, leading and distribution of internal financial reports
• Work/Direct support on various projects within the business. Creating & Monitoring service Charts for new projects to monitor service metrics for effective project through POWER BI
• Leading and managing weekly project meeting with customer team and planning team for multiple Categories: Home Care, Personal Care, and Ice Cream.
• Maintaining close communications with the Customer Teams and Planning team to ensure process works are at the optimum level, to the right service rate and quality of output, in order to meet customer requirements

"Dispatched over 2.9M cases of the new packs on Magnum, achieving an overall dispatch rate of 99.4%.This compares positively to a 96.7% dispatch rate for Ice Cream minus Launch products (old and new)"

• Automated processes related to Integrated Collection Management System (ICMS) for the client and received appreciation
• Implemented novel methods of process improvements for Insights and ICMS tools to reduce time and cost
• Proficient in the application of Oracle R12 tool and database management of the records
• Mentor new joiners on dispute management, payment collections and technology tools
• Manage customer complaints related to payments and invoices and provide Customer Wow experience
• Managing and raising sales adjustments documents for tax, pricing, and discount credits to achieve high customer value
• Resolving dispute matters related to customer payments, tax, pricing and return material authorization
• Managing the statement of account of different customer and collecting the payments from them
• Managing and Billing invoices to customers through Ariba Network
• Familiar with Forecasting, Reporting and Reconciliation of payments