Inshu Jain
New Delhi
Summary
Accomplished Senior Benefit Analyst with demonstrated expertise in payroll management, system processing, and client relations across high-volume, fast-paced environments. Skilled in process optimization, transition management, and delivering superior service to platinum-tier clients. Recognized for exceptional performance through multiple awards and a proven ability to streamline operations, support training initiatives, and drive continuous improvement. Adept at managing multiple priorities and fostering collaborative team success.
Overview
6
6
years of professional experience
Work History
Senior Benefit Analyst
Aon Consulting Pvt. Ltd
07.2024 - Current
- Managing team of 4 processors and ensuring they complete all SLA's on time
- Supporting as a process expert and ensuring that all SOPs and process maps are kept up to date.
- Involved in New Hire Training and making sure to provide all support till they go live.
- Part of multiple transitions that took place from Krakow to India, ensuring a smooth transition.
- Worked on Platinum clients and made sure to achieve SLA.
- Visited Aon Krakow for three weeks of onshore training.
Benefit Analyst
Aon Consulting Pvt. Ltd
06.2022 - 06.2024
- Manage a portfolio of 160+ clients as part of the EMEA team with a focus on payroll and testing.
- Proficient in processing and verifying client systems and tools.
- Collaborate with client managers and Aon client teams to ensure technical changes align with client needs.
- Provide subject matter expertise to handle client escalations, complaints, and corrective actions within agreed-upon deadlines.
- Coordinate with third-party providers and internal Aon teams.
- Identify knowledge gaps and drive the development of technical skills and expertise within the business.
Process Developer
Genpact India Pvt. Ltd
09.2021 - 06.2022
- Update insurance policies as per client requirements and handle service requests.
- Identify and resolve discrepancies in system-entered information against insurance documents.
- Maintain daily production sheets and various performance trackers.
- Perform regular quality checks of records, analyze errors, and capture updates.
Process Associate
Genpact India Pvt. Ltd
08.2019 - 09.2021
- Index, update, and create insurance documents.
- Regularly conduct quality checks and perform error analysis.
Education
PGDM - Operations
IMT Ghaziabad
Ghaziabad07.2026
Bachelor of Commerce -
P.G.D.A.V. College, University of Delhi
Delhi07.2019
Skills
- Flexibility: Flexible and Adaptable
- Responsibility: Responsible
- Teamwork: Team Building
- Goal Orientation: Goal Setting and Achievement
Accomplishments
- Awards and Recognition: Awarded multiple silver and gold awards at Aon. Recently received Platinum Award
- Client Appreciation: Received numerous client and stakeholder appreciation and VOCs in Aon
LANGUAGES
English: Proficient
Hindi: Native
Timeline
Senior Benefit Analyst
Aon Consulting Pvt. Ltd
07.2024 - Current
Benefit Analyst
Aon Consulting Pvt. Ltd
06.2022 - 06.2024
Process Developer
Genpact India Pvt. Ltd
09.2021 - 06.2022
Process Associate
Genpact India Pvt. Ltd
08.2019 - 09.2021
PGDM - Operations
IMT Ghaziabad
Bachelor of Commerce -
P.G.D.A.V. College, University of Delhi
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