Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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Inshu Jain

New Delhi

Summary

Accomplished Senior Benefit Analyst with demonstrated expertise in payroll management, system processing, and client relations across high-volume, fast-paced environments. Skilled in process optimization, transition management, and delivering superior service to platinum-tier clients. Recognized for exceptional performance through multiple awards and a proven ability to streamline operations, support training initiatives, and drive continuous improvement. Adept at managing multiple priorities and fostering collaborative team success.

Overview

6
6
years of professional experience

Work History

Senior Benefit Analyst

Aon Consulting Pvt. Ltd
07.2024 - Current
  • Managing team of 4 processors and ensuring they complete all SLA's on time
  • Supporting as a process expert and ensuring that all SOPs and process maps are kept up to date.
  • Involved in New Hire Training and making sure to provide all support till they go live.
  • Part of multiple transitions that took place from Krakow to India, ensuring a smooth transition.
  • Worked on Platinum clients and made sure to achieve SLA.
  • Visited Aon Krakow for three weeks of onshore training.

Benefit Analyst

Aon Consulting Pvt. Ltd
06.2022 - 06.2024
    • Manage a portfolio of 160+ clients as part of the EMEA team with a focus on payroll and testing.
    • Proficient in processing and verifying client systems and tools.
    • Collaborate with client managers and Aon client teams to ensure technical changes align with client needs.
    • Provide subject matter expertise to handle client escalations, complaints, and corrective actions within agreed-upon deadlines.
    • Coordinate with third-party providers and internal Aon teams.
    • Identify knowledge gaps and drive the development of technical skills and expertise within the business.

Process Developer

Genpact India Pvt. Ltd
09.2021 - 06.2022
  • Update insurance policies as per client requirements and handle service requests.
  • Identify and resolve discrepancies in system-entered information against insurance documents.
  • Maintain daily production sheets and various performance trackers.
  • Perform regular quality checks of records, analyze errors, and capture updates.

Process Associate

Genpact India Pvt. Ltd
08.2019 - 09.2021
  • Index, update, and create insurance documents.
  • Regularly conduct quality checks and perform error analysis.

Education

PGDM - Operations

IMT Ghaziabad
Ghaziabad
07.2026

Bachelor of Commerce -

P.G.D.A.V. College, University of Delhi
Delhi
07.2019

Skills

  • Flexibility: Flexible and Adaptable
  • Responsibility: Responsible
  • Teamwork: Team Building
  • Goal Orientation: Goal Setting and Achievement

Accomplishments

  • Awards and Recognition: Awarded multiple silver and gold awards at Aon. Recently received Platinum Award
  • Client Appreciation: Received numerous client and stakeholder appreciation and VOCs in Aon

LANGUAGES

English: Proficient
Hindi: Native

Timeline

Senior Benefit Analyst

Aon Consulting Pvt. Ltd
07.2024 - Current

Benefit Analyst

Aon Consulting Pvt. Ltd
06.2022 - 06.2024

Process Developer

Genpact India Pvt. Ltd
09.2021 - 06.2022

Process Associate

Genpact India Pvt. Ltd
08.2019 - 09.2021

PGDM - Operations

IMT Ghaziabad

Bachelor of Commerce -

P.G.D.A.V. College, University of Delhi

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Inshu Jain