Intekhab Alam
Pune
Summary
Accomplished IP & DWDM-Transmission NOC Engineer with a proven track record at Tata Communications, enhancing network stability and exceeding SLA standards. Expert in CCNA Routing & Switching and ITIL-certified, demonstrating exceptional problem-solving and project management skills. Specialized in optical fiber network maintenance and troubleshooting, significantly improving service quality and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IP & DWDM-Transmission NOC Engineer
Tata Communications Transformation Service Limited
09.2014 - Current
- Monitored and maintained network and software components according to established guidelines and best practices.
- Supported global network users with connectivity, VPN, and access issues.
- Recommended proactive approaches to leadership team to improve stability of infrastructure components.
- Updated internal customers regarding open tickets and status of resolutions.
- Optical fiber network O&M Monitoring,Maintenance,Configuration and troubleshooting Equipments ECI , Tejas , 1830-Nokia -PSS, U2000-Huawei
- Working on ECI Lightsoft V15.8, Huawei U2000, Tejas5500 NMS
- Handling E1/Ethernet/MPLS/DWDM/OTN related issue.
- Acceptance and handover testing testing and Quality audit of new services-ILL/MPLS/SIPDLC/NPLC/PRI
- Systems and Tools-ECI SDH Nodes , OPT9603,OPT9608, TJ1400, TJ1600, Nokia PSS-4,16,24,32 and Huawei-6800 & 8800
NOC Support Engineer-O&M
Tata Teleservices Limited
07.2008 - 09.2014
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Exceeded SLA standards for response times and problem resolution.
- Fiber network monitoring , Trails rerouting , provisioning , Tunnel & service provisioning , testing .
Education
Bachelor of Science - B.E Electronics & Communications Engineering
Jamia Millia Islamia
New Delhi, India12.2012
Skills
MS Office, Excel
Unix , Shell
Power BI
Accomplishments
Rewards
Hi-Fi
Blue ribbon
Extra Mile
Bravo
Certification
CCNA Routing & switching, CISCO Certified Pune-2018
Certification No -CSCO13420652
ITIL foundation & Practitioner-ITSM tehnologies-Certificate No - GR772004419IA
Languages
English
Bilingual or Proficient (C2)
Timeline
IP & DWDM-Transmission NOC Engineer
Tata Communications Transformation Service Limited
09.2014 - Current
NOC Support Engineer-O&M
Tata Teleservices Limited
07.2008 - 09.2014
CCNA Routing & switching, CISCO Certified Pune-2018
Certification No -CSCO13420652
ITIL foundation & Practitioner-ITSM tehnologies-Certificate No - GR772004419IA
Bachelor of Science - B.E Electronics & Communications Engineering
Jamia Millia Islamia
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