Praveen Kumar
IT Engineer
Chennai
Summary
Experienced with system architecture design, network configuration, and troubleshooting. Utilizes innovative solutions to optimize IT infrastructure and enhance system performance. Track record of successfully managing projects and ensuring seamless operation in high-pressure environments.
Overview
17
17
years of professional experience
2
2
Certifications
3
3
Languages
Work History
IT Engineer
Autoneum Nittoku Sound Proof Products India Pvt Ltd, CHENNAI
Chennai
01.2021 - Current
- Responsible for complete IT system including Infrastructure, Application, ERP System, Hardware, Software and other IT related services across the sites.
- L2 level IT support including Infrastructure and ERP application for Chennai.
- Managed daily operations and developed a team of Service Desk professionals to deliver excellent technical support with outstanding customer service to clients.
- Service desk management with POB system to receive, enter, manage and solve all IT related incidents and service request, problems as per SLA (Service level agreement).
- Weekly and Monthly meeting with direct superior BG Asia IT Head to discuss on SLA and new Project rollout.
- Monitoring of all IT Infrastructure like servers, storage, network, application, database etc.
- IT budget planning & forecasting and get approved from BG Asia and implementation of same.
- Failover cluster manager and Hyper-V manager to maintain, creation, troubleshooting, standardization of new and existing virtual servers.
- Data Backup of Infrastructure, application, File Server daily, weekly, monthly, yearly with 3-2-1 policy.
- Installation, configuration, troubleshooting of Epicor iScala 3.0 ERP and iCollect 3.5 Application Server and Database Server.
- Administration Console Management.
- Functional Support for complete iScala ERP system including PC&L, QC, Production, Finance, Maintenance.
- Support for Design Department for Design Software Installation (CAD, Catia & 3d Experience).
- Customers like HMI, KIA, TKM, Nissan, VW Portal Configuration, Download reports as per the requirements.
- Strong Process flow knowledge of Supply Chain/Logistics and Procurement.
- Maintain the iScala ERP security by roles assignments, group creation and grant permission accordingly.
- ERP Financial Monthly and Year ending and new year creation and maintain the access rights accordingly.
- Support Third-party logistic process (3PL).
- Good process knowledge Inventory, Warehouse Management, Asset Management.
- Integrate the Motorola & Honeywell Scanner with iCollect and iScala ERP system to get real time data from shop floor.
- ERP Reports to business management team to get real time data through SSRS.
- Install, Configure and troubleshooting and E-Approval system and on-going support.
- Administration of E-approval Application and user accounts, cost center management etc.
- Install Aruba Core Switch, Aruba 2350 Switches, Fortinet 230, 231 F & 432F.
- Successfully Completed and Supported for TISAX (Trusted Information Security Assessment Exchange) Audit 2024 without Nonconformity.
- Team player to work with people within and outside of the IT department.
- Self-motivated and eager to learn and grow in the IT profession.
- Experience within an international environment.
- Payroll: Imatrix Technology
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
System Administrator & Desktop Support Engineer
SANKAR NP JAPAN PVT LTD, CHENNAI
Chennai
01.2020 - 12.2020
- Provide Level L1 support for all desktop software and hardware issues.
- Install, configure and upgrade operating systems and software; modify specific application configurations based upon functional area.
- Install, assemble and configure computers, monitors, and peripherals, such as printers, scanners, and related hardware.
- Troubleshoot problems with computer systems, including hardware and software, email, network, portable computing devices, and peripheral equipment problems.
- Troubleshoot and solve connectivity issues from PC to cable issues and to the ports on the switch.
- Troubleshoot remote connectivity for field/mobile employees.
- Repair, replace, exchange, and/or upgrade personal computers, laptops, printers, and all other associated peripheral components, such as computer processors; motherboards, hard drives, interfaces, power supplies, etc.
- Contact vendors to replace defective component parts, where appropriate.
- Act as a liaison with outside software and hardware vendors in resolving software and hardware support issues.
- Capture and document the details of an issue and troubleshoot steps taken in order to escalate the issue or document the root cause and resolution.
- Update incident documentation within the Incident and Call Management System.
- Asset Management.
- Firewall (FortiGate), Routers, modem, AP, switch's maintaining & configuring.
- Installed and Configured DVR and NVR with 50 no's CCTV.
- To able to perform in 24 x 7 Environment in shift roaster.
- To able to attend calls on calls basis whenever assigned.
- Duration: One Year
System Administrator & Desktop Support Engineer
L&P SOMAPPA COMFORT SYSTEMS INDIA PVT LTD, CHENNAI
Chennai
02.2009 - 11.2017
- Installing and Configuring Windows XP, 7, 8.8.1 windows 10 and Windows 2003/2008 Servers/R2Servers.
- Configured & Troubleshooting Tower Servers, Rack Servers & Blade Servers.
- Creation (new) and maintenance of Active Directory accounts, Computers and groups.
- Manage (new users) and maintain Exchange Management Console.
- Backup and Restoration of data and Backup, archive and restore the data's through auto scheduler.
- Anti-virus update on all Servers & Clients, PC and Network troubleshooting in a large network environment.
- Installing necessary software's and utilities for the end user.
- Trained and provided technical support to end users and Printer Troubleshooting.
- Deployed a well-Planned Domain Infrastructure for this company.
- Primary responsibilities included, but were not limited to, the day-to-day administration, support, and maintenance of various technologies across three facilities in an enterprise local area network (LAN).
- Implement Change management and Customer satisfaction has to be the ultimate goal.
- Design and Implementing servers on Windows (Active Directory, File, Print, Application, Website, Fax, DNS, Proxy, Database.)
- Group policy implementation for domain and auditing, Configured GPO for printer installation, Setup DHCP and enable relay agent and static routing on routers, troubleshooting the servers in case of failures.
- Troubleshooting of 50 No. of Desktop systems and 30 No. of Laptop systems running on Windows Xp, Windows7, 8.8.1 windows 10 and Ubuntu Operating systems.
- Competent in handling of System Maintenance, Assembling, Installation of LAN Networking and Trouble Shooting.
- Installing and troubleshooting Mechanical Application software like- SolidWorks, AutoCAD, Catia.
- Advanced ability (building and configuring machines, hardware troubleshooting).
- Installation and troubleshooting of Hardware, Systems networks problems.
- Installing Operating Systems, Laptops and Servers, sharing printers in networks.
- Backup and Restore, Remote Troubleshooting of Systems, Laptops and Servers.
- Asset Management.
- Firewall (Cyberoam and Sophos), Routers, modem, switch's maintaining & configuring.
- To able to perform in 24 x 7 Environment in shift roaster.
- To able to attend calls on calls basis whenever assigned.
- Duration: 8 years 9 Months
Education
BBA - Business Administration
04.2011
Skills
Windows Datacenter & Standard server 2008 /2012 / 2016 /2019 , Win Operating System XP /7 /8 /10 /11
undefinedCertification
Microsoft Certified Professional (MCP)
DECLARATION
I hereby declare that all the information furnished is true to the best of my knowledge and belief. I will be sincere and committed to my designation and duties.
PERSONAL DETAILS
- Father Name: T Babu
- Date of Birth: 03-02-1989 Age 36
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
- Blood Group: B+
- Passport Number: T4281357
- Driving License: INDIAN License No: TN22 20050021973
- Permanent Address: Plot no:166, Nagar,Kavery Street , Koladi , Tiruverkadu, Chennai-62, India.
- Notice Period:
Timeline
IT Engineer - Autoneum Nittoku Sound Proof Products India Pvt Ltd, CHENNAI
01.2021 - Current
System Administrator & Desktop Support Engineer - SANKAR NP JAPAN PVT LTD, CHENNAI
01.2020 - 12.2020
System Administrator & Desktop Support Engineer - L&P SOMAPPA COMFORT SYSTEMS INDIA PVT LTD, CHENNAI
02.2009 - 11.2017
Tamil Nadu Open University - BBA, Business Administration