Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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INTETI ENOSH KUMAR

INTETI ENOSH KUMAR

Team leader
Hyderabad

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

9
9
years of professional experience
3
3
Languages

Work History

TEAM LEAD

WIPRO
02.2019 - Current
  • Managed daily team tasks to ensure smooth workflow and compliance with standard procedures
  • Set and track team KPIs to align with organizational goals
  • Ensured quality standards through regular checks and identified improvement areas
  • Managed multiple workflows, consistently meeting targets within SLAs
  • Allocated team resources efficiently to meet demands and ensure timely task completion
  • Collaborated with process specialists to provide timely updates on changes
  • Provided training, coaching, and development support to enhance team skills and performance

CUSTOMER SUPPORT EXECUTIVE

ICICI BANK
08.2016 - 11.2018
  • Provided personalized support to customers by understanding their unique needs and preferences
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints
  • Streamlined support processes for faster resolution times and increased customer loyalty

Education

Bachelor of Science -

Wesley Degree College

Skills

Team Supervision

Accomplishments

  • Customer service Award
  • Best Team Player
  • Employee of the Quarter

Timeline

TEAM LEAD

WIPRO
02.2019 - Current

CUSTOMER SUPPORT EXECUTIVE

ICICI BANK
08.2016 - 11.2018

Bachelor of Science -

Wesley Degree College

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INTETI ENOSH KUMARTeam leader