Intkhwab Shaikh
Mumbai
Summary
Dynamic customer consultant with proven expertise at Metro Cash and Carry, excelling in relationship management and cross-functional collaboration. Adept at problem-solving and communication, I consistently enhance customer satisfaction and streamline processes. My proactive approach in B2B environments has driven significant improvements in service delivery and client engagement.
Overview
4
4
years of professional experience
Work History
Customer Consultant
Metro cash and carry India limited (Reliance)
Mumbai
05.2024 - Current
- Customer Relationship Management and Communication.
- Handling Business Rollout process and End To End (B2B) Business .
- Acquisition process and also order referral ,coasting approval material.
- Collaborate with cross -functional team to resolve customer and improve overall satisfaction.
- Sharing order list quotation mail to customer & Daily update.
Customer Service Executive
Vodafone idea limited
Mumbai
10.2023 - 06.2024
- Managed troubleshooting for ,internet ,& Telemedia ,complaints SCRM application.
- Handled escalation complaints from highly irate customers, analyzed issues, and provided concrete solutions to ensure customer satisfaction.
- Postpaid SIM card selling and end-to-end (B2B) business.
Jr.Associate
Reliance SMSL limited
Mumbai
09.2021 - 04.2023
- Assisted customers with purchases, responded to inquiries, and resolved issues in a timely and professional manner.
- Processed onboard new customer.
- Collaborate with team members to achieve sales targets .
Education
Bachelor of Science - B.sc Physics
SIES Science & Commerce College
Mumbai03-2022
HSC(computer science) -
SIES Science & Commerce College
Mumbai07-2019
SSC -
Shri Dayanand Balak Vidyalaya
Mumbai01-2017
Skills
- Team work
- Active listening
- Communication & collaboration
- Planning and coordination
- problem solving &Time management
- Basic computer knowledge
Timeline
Customer Consultant
Metro cash and carry India limited (Reliance)
05.2024 - Current
Customer Service Executive
Vodafone idea limited
10.2023 - 06.2024
Jr.Associate
Reliance SMSL limited
09.2021 - 04.2023
Bachelor of Science - B.sc Physics
SIES Science & Commerce College
HSC(computer science) -
SIES Science & Commerce College
SSC -
Shri Dayanand Balak Vidyalaya
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