INTZAR Khan
Service engineer
Mirzapur ,UP
Overview
15
15
years of professional experience
Work History
Narsing Home
Management
12.2022 - Current
- Addressed customer concerns or complaints with professionalism, resolving issues quickly and effectively.
- Assisted in training new staff members on facility policies, procedures, safety protocols, maintaining high standards of performance across the team.
- Assisted guests with equipment rentals, ensuring proper fit and safety measures were followed for each individual user.
- Managed cash transactions accurately, maintaining a balanced register at the end of each shift.
Service Manager
Back Office Management
02.2020 - 08.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
LG Electronics
Service Provider
12.2011 - 12.2019
- Spearheaded process improvement initiatives leading to enhanced operational efficiency across multiple departments.
- Ensured compliance with industry standards and regulations, maintaining a safe working environment for all employees.
- Evaluated vendor proposals critically for optimal contract terms that met company goals while remaining budgetconscious.
- Established clear performance metrics for staff members, providing regular feedback and conducting thorough evaluations.
Seles and Service
Electronic Goods
02.2009 - 11.2011
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Education
12 - Electronics Equipment Installation And Repair
Rajesthan Enter Collage Mirzapur
Mirzapur Languages
Hindi some English
Beginner (A1)
Timeline
Narsing Home
Management
12.2022 - Current
Service Manager
Back Office Management
02.2020 - 08.2022
LG Electronics
Service Provider
12.2011 - 12.2019
Seles and Service
Electronic Goods
02.2009 - 11.2011
12 - Electronics Equipment Installation And Repair
Rajesthan Enter Collage Mirzapur
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