Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic
Inzamam Rathod

Inzamam Rathod

Senior Key Account Manager @ Lyceum Infotech | Driving Client Relationships | Business Strategy, B2B
Ahmedabad, Gujarat

Summary

Dynamic Senior Key Account Manager with proven expertise at Lyceum Infotech, driving a 20% revenue increase through strategic relationship management and effective sales tactics. Adept at client onboarding and problem-solving, I excel in fostering strong partnerships and implementing innovative business strategies to enhance client satisfaction and retention.

Overview

12
12
years of professional experience
2
2
Certifications
5
5
Languages

Work History

Senior Key Account Manager

Lyceum Infotech Private Limited
12.2023 - 06.2025
  • Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
  • Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
  • Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
  • Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
  • Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
  • Coordinated with multiple departments to streamline sales, marketing, queries, and delivery processes.
  • Trained sales teams to enhance performance and meet targets.
  • Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide financial information as needed.
  • Communicate effectively with sales managers and their clients to maintain existing relationships while helping to create and build new client relationships.
  • Providing sales and administrative support through various office duties such as answering the phone, making calls to vendors, managing calendars, scheduling site visits, etc.
  • Supporting the sales team in attaining sales targets Preparing monthly, weekly or daily sales analysis as instructed by the Director of Sales Input new sales inquiries into the company’s database and update program files in the database as needed.
  • Collecting, analyzing, evaluating and accounting program information in order to increase productivity of sales
  • Maintaining an efficient work environment while contributing to the overall success of the organization
  • Coordinating and responding to all requests of internal meetings
  • Assisting in the implementation of sales strategy as prepared by the Sales event manager
  • Retain a knowledge of venues, restaurants, tours, etc. to provide accurate assessment of particular needs for a client
  • Create proposals and contracts that accurately reflect the services requested. This includes: word processing, creative writing, costing and research

Key Account Manager

Lyceum Infotech Private Limited
11.2022 - 12.2023
  • Monitored industry trends to stay ahead of competitors, offering relevant solutions to customers'' needs.
  • Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
  • Increased client retention by developing and implementing customized account management strategies.
  • Streamlined internal workflows by collaborating closely with support teams such as marketing, sales operations and finance departments.
  • Developed and implemented effective sales strategies, resulting in a 20% increase in company revenue.
  • Acted as the primary liaison between clients and internal teams, ensuring seamless communication and issue resolution.
  • Built and maintained strong relationships with existing clients, leading to a 30% improvement in client retention rates.

Unit Manager

Niva Bupa Health Insurance
06.2022 - 11.2022
  • Successfully identified and recruited high-quality advisors, enhancing the advisor base significantly.
  • Provided comprehensive training on products, sales techniques, and business processes to ensure advisor effectiveness.
  • Achieved monthly business targets for new business generation and advisor recruitment, driving overall growth.

Client Services Associate

Vivish Technologies (MyGate)
09.2020 - 05.2022
  • Reach out to prospective clients through cold calling and align meetings.
  • Give presentations and demonstrations of the products.
  • Follow up on payments and ensure they are carried out by clients in a time compliant manner.
  • Directly managed a team of 10 Field Officers.
  • Provide outstanding services and ensure client satisfaction.
  • Participate in client development and retention programs.
  • Deliver product trainings and presentations to clients.
  • Address client inquiries about products and services in a timely fashion.
  • Identify new business opportunities with client contacts.
  • Analyze client concerns and work with other teams to provide immediate resolutions.
  • Develop process improvements to achieve service goals.
  • Maintain a database of current and prospective client information

Senior Sales Coordinator

High Technologies Solutions (HTS)
04.2018 - 02.2020
  • Collaborating with various departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
  • Training sales staff and ensuring staff meets their quotas and goals.
  • Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide financial information as needed.
  • Communicate effectively with sales managers and their clients to maintain existing relationships while helping to create and build new client relationships.
  • Providing sales and administrative support through various office duties such as answering the phone, making calls to vendors, managing calendars, scheduling site visits, etc.
  • Supporting the sales team in attaining sales targets Preparing monthly, weekly or daily sales analysis as instructed by the Director of Sales Input new sales inquiries into the company’s database and update program files in the database as needed.
  • Collecting, analyzing, evaluating and accounting program information in order to increase productivity of sales
  • Maintaining an efficient work environment while contributing to the overall success of the organization
  • Coordinating and responding to all requests of internal meetings
  • Assisting in the implementation of sales strategy as prepared by the Sales event manager
  • Retain a knowledge of venues, restaurants, tours, etc. to provide accurate assessment of particular needs for a client
  • Create proposals and contracts that accurately reflect the services requested. This includes: word processing, creative writing, costing and research

Sales Coordinator

High Technologies Solutions (HTS)
07.2013 - 05.2018
  • Fostered strong relationships with sales managers and clients, enhancing client retention and acquisition.
  • Provided comprehensive administrative support, including managing calendars and scheduling site visits, improving team efficiency.
  • Analyzed sales data to support the sales team in achieving targets, contributing to a 15% increase in quarterly sales.

Education

Bachelor In Computer Application - Computer Science

Hemchandracharya North Gujarat University
Patan, Gujarat, India
05.2013

Skills

Relationship management

Software

Microsoft Office 2021

Power BI

Advance Excel

Salesforce

Artificial Intelligence (AI)

Certification

Business Analyst from Cursa

Interests

Music (Playing Classic Songs)

Reading (Books, Magazine, Newspaper)

Traveling

Team Sports (Basketball, Cricket, Football)

Game (Chess, Computer Game)

Timeline

Business Analyst from Cursa

05-2025

Senior Key Account Manager

Lyceum Infotech Private Limited
12.2023 - 06.2025

Ask Questions to Make Data-Driven Decisions from coursera

08-2023

Key Account Manager

Lyceum Infotech Private Limited
11.2022 - 12.2023

Unit Manager

Niva Bupa Health Insurance
06.2022 - 11.2022

Client Services Associate

Vivish Technologies (MyGate)
09.2020 - 05.2022

Senior Sales Coordinator

High Technologies Solutions (HTS)
04.2018 - 02.2020

Sales Coordinator

High Technologies Solutions (HTS)
07.2013 - 05.2018

Bachelor In Computer Application - Computer Science

Hemchandracharya North Gujarat University
Inzamam RathodSenior Key Account Manager @ Lyceum Infotech | Driving Client Relationships | Business Strategy, B2B