Microsoft Office 2021
Inzamam Rathod
Senior Key Account Manager @ Lyceum Infotech | Driving Client Relationships | Business Strategy, B2B
Ahmedabad, Gujarat,GJ
Summary
Dynamic Senior Key Account Manager with proven expertise at Lyceum Infotech, driving a 20% revenue increase through strategic relationship management and effective sales tactics. Adept at client onboarding and problem-solving, I excel in fostering strong partnerships and implementing innovative business strategies to enhance client satisfaction and retention.
Overview
6
6
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Senior Key Account Manager
Lyceum Infotech Private Limited
12.2023 - 06.2025
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
- Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
- Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
- Coordinated with multiple departments to streamline sales, marketing, queries, and delivery processes.
- Trained sales teams to enhance performance and meet targets.
- Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide financial information as needed.
- Communicate effectively with sales managers and their clients to maintain existing relationships while helping to create and build new client relationships.
- Providing sales and administrative support through various office duties such as answering the phone, making calls to vendors, managing calendars, scheduling site visits, etc.
- Supporting the sales team in attaining sales targets Preparing monthly, weekly or daily sales analysis as instructed by the Director of Sales Input new sales inquiries into the company’s database and update program files in the database as needed.
- Collecting, analyzing, evaluating and accounting program information in order to increase productivity of sales
- Maintaining an efficient work environment while contributing to the overall success of the organization
- Coordinating and responding to all requests of internal meetings
- Assisting in the implementation of sales strategy as prepared by the Sales event manager
- Retain a knowledge of venues, restaurants, tours, etc. to provide accurate assessment of particular needs for a client
- Create proposals and contracts that accurately reflect the services requested. This includes: word processing, creative writing, costing and research
Key Account Manager
Lyceum Infotech Private Limited
11.2022 - 12.2023
- Monitored industry trends to stay ahead of competitors, offering relevant solutions to customers'' needs.
- Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
- Increased client retention by developing and implementing customized account management strategies.
- Streamlined internal workflows by collaborating closely with support teams such as marketing, sales operations and finance departments.
- Developed and implemented effective sales strategies, resulting in a 20% increase in company revenue.
- Acted as the primary liaison between clients and internal teams, ensuring seamless communication and issue resolution.
- Built and maintained strong relationships with existing clients, leading to a 30% improvement in client retention rates.
Unit Manager
Niva Bupa Health Insurance
06.2022 - 11.2022
- Successfully identified and recruited high-quality advisors, enhancing the advisor base significantly.
- Provided comprehensive training on products, sales techniques, and business processes to ensure advisor effectiveness.
- Achieved monthly business targets for new business generation and advisor recruitment, driving overall growth.
Client Services Associate
Vivish Technologies (MyGate)
09.2020 - 05.2022
- Reach out to prospective clients through cold calling and align meetings.
- Give presentations and demonstrations of the products.
- Follow up on payments and ensure they are carried out by clients in a time compliant manner.
- Directly managed a team of 10 Field Officers.
- Provide outstanding services and ensure client satisfaction.
- Participate in client development and retention programs.
- Deliver product trainings and presentations to clients.
- Address client inquiries about products and services in a timely fashion.
- Identify new business opportunities with client contacts.
- Analyze client concerns and work with other teams to provide immediate resolutions.
- Develop process improvements to achieve service goals.
- Maintain a database of current and prospective client information
Sales Officer
Axis Bank
Ahmedabad, Gujarat
02.2019 - 06.2020
- Drove branch sales growth through acquisition of Current Account (CA) customers and cross-selling of banking products.
- Generated new business via cold/warm calling and customer referrals within assigned territory.
- Onboarded new customers while ensuring KYC, documentation, and regulatory compliance.
- Maintained strong customer relationships to achieve monthly sales targets and high service standards.
Education
Bachelor In Computer Application - Computer Science
Hemchandracharya North Gujarat University
Patan, Gujarat, India05.2013
Skills
Relationship management
Industry expertise
Client onboarding
Key account management
Client relationship building
Account management
Business development
Sales tactics
Business strategies
Problem-solving abilities
Sales techniques
Decision-making
Teamwork and collaboration
Analytical skills
Team leadership
Sales strategy
Sales presentations
Market research
Software
Power BI
Advance Excel
Salesforce
Artificial Intelligence (AI)
Certification
Business Analyst from Cursa
Interests
Music (Playing Classic Songs)
Reading (Books, Magazine, Newspaper)
Traveling
Team Sports (Basketball, Cricket, Football)
Game (Chess, Computer Game)
Timeline
Business Analyst from Cursa
05-2025
Senior Key Account Manager
Lyceum Infotech Private Limited
12.2023 - 06.2025
Ask Questions to Make Data-Driven Decisions from coursera
08-2023
Key Account Manager
Lyceum Infotech Private Limited
11.2022 - 12.2023
Unit Manager
Niva Bupa Health Insurance
06.2022 - 11.2022
Client Services Associate
Vivish Technologies (MyGate)
09.2020 - 05.2022
Sales Officer
Axis Bank
02.2019 - 06.2020
Bachelor In Computer Application - Computer Science
Hemchandracharya North Gujarat University