Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Iprapatnam Srilatha

Hyderabad

Summary

Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings. Seasoned Customer Support Manager bringing [Number] years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

1
1
year of professional experience

Work History

Customer Support Executive

srilatha
Hyderabad
08.2023 - Current
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Made recommendations for enhancements to communications, tools, capabilities and product lines to improve customer experience.
  • Monitored customer usage data, health indicators, renewal dates and growth opportunities.
  • Created operational protocols and customer service processes to improve staff performance.
  • Answered customer inquiries via phone, email, and chat.
  • Developed solutions to address customer complaints.
  • Participated in regular meetings with other departments.
  • Collaborated with other departments to ensure timely resolution of customer requests.

Education

Bachelor of Science - B.sc Chemistry

S.G.k college govt vinukonda
Vinukonda
07-2023

Skills

  • Cost-reduction strategies
  • Order Fulfillment
  • Complaint resolution
  • Retail Operations Management
  • Quality Control
  • Complaint Handling
  • Direct Sales
  • Customer Service
  • Call Documentation
  • Promotional support
  • Order Processing
  • LiveChat Messaging
  • CRM Software
  • Customer service excellence
  • Employee Coaching

Languages

Telugu
First Language
English
Beginner (A1)
A1
Hindi
Beginner (A1)
A1

Timeline

Customer Support Executive

srilatha
08.2023 - Current

Bachelor of Science - B.sc Chemistry

S.G.k college govt vinukonda
Iprapatnam Srilatha