Ipsita Dubey
Program Manager
Gurgaon
Summary
Experienced Program Manager with 4+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and program operations. Monitors project by adhering to delivery schedule and budget, managing delivery team, identifying problems and providing targeted solutions. Knowledgeable in Key skills- Partner Relationship Management, Stakeholder Engagement, Market Research, Content Management, Digital Content Marketing, Product Development, Customer engagement and success, Program development and Program Design.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
EXPERIENCE , •Program Manager
Great Learning
Gurgaon
04.2021 - Current
- Digital Business Product-Operations), Handled end to end product delivery for the (PGP) Executive management program for working professionals
- Responsible for client engagement and relationship building by monthly feedback sessions and events
- Solving day to day product operations related queries and being a SPOC for all the working professionals in the batch
- Present Batch Size- 152 members
- Active contributing member in the NPD Team (New Product Development)- recently closely monitored the development of search and notes feature development on the learning management system
- Actively involved in the planning and designing of the program and proactively monitored its progress, by resolving issues and initiating appropriate corrective action
- Designed various initiatives for virtual engagement concerning the management program
- Achieved an NPS (Net Promoter Score) above 70 in the first quarter of the program
- Ensured that the effective quality assurance and the overall integrity of the program is maintained with Other parallel program and corporate, technical and specialist standards
- Initiated extra activities and other management interventions wherever gaps in the program are identified or issues arise
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Applied customer feedback to develop process improvements and support long-term business needs.
Program associate
04.2020 - 02.2021
- Pratham education foundation (Digital Education Program), Achieved and managed around 100+ content partnerships and 6-course collaborations with different stakeholders (YouTube channels, content organizations, peer NGO networks) for the development of digital resource and courses library feature of the online teacher capacity building portal “Gurushala”
- Facilitated the team in achieving the target of active school partnerships in the states of Maharashtra, Telangana, Assam, Uttar Pradesh, Nagaland and Jharkhand
- Acted as an active point of contact for DEO’S (District Education Officers) for maintaining and carrying out state and district level school partnerships
- Designed and delivered 9 successful two hours individual online training sessions and 5 Webinars to the school partners concerning various academic and non-academic themes
- Worked on Ideation and designing courses on Gender equity and Safety as well as arts as a source of expressions with Barefoot College, Roobaroo Foundation and Slam Out Loud to assist teachers in providing understandable explanations on the introduction of the concept of gender in the formative years of a child as well using art as an expression to voice out
- Conducted a two-day seminar for “Understanding Reproductive health in Adolescents” for teachers of Siddipet Telangana in collaboration with Barefoot College
- Successfully coordinated with external partners for a two-day online conference event on the theme" re-imagining the role of teachers and technology in the context of covid-19 and new education policy."
- Drafting Proposals and Contract letters for Partners and external stakeholders
- Authored and lead an independent project on creating "Digital content packages" for Active school partners to be used by them and the teacher beneficiaries in a structured and easier manner
- All the content packages were aligned to the NCERT curriculum
- Lead the project of content creation for the newly launched "Gurushala quiz section" feature
- The feature was made live to facilitate teachers to directly access the quizzes for assessment and share with their students directly
- To carry out the creation interns and volunteers were hired
- Managed a team of 10 Interns and Volunteers, involved in the Hiring and Training process for the Gurushala quiz feature
- Supervised development and implementation of the weekly content promotional plan (banners, custom notifications, testimonials, static pages, lesson plans) for the portal
- Creation of Collaterals, Newsletters, Reports for online events- Webinars, Content Outreach and Online Training in collaboration with the social marketing team
Assistant Lecturer
Government Degree College, Jammu & Kashmir
08.2016 - 01.2018
- Organized a two days’ workshop on the concept of gender roles in the society and concept of feminism in coordination with the State department of women and child welfare
- Encouraged student’s ability to think critically and participate in discussions in the courses of environmental stability and renewable energy by implementing a variety of teaching methods and techniques
- Arranged and monitored funding from government agencies (RMSA and SSA) and yearly grants
- Facilitated as a College Placement Coordinator for Government Placement Drive “UDAAN”
- Arranged and coordinated weekly sessions "Samiksha" with fellow educators
- The sessions aimed to collaborate as a community and share information with the objective of challenges faced in education and improving student learning levels
- Event Coordinator for an industry conference and workshop on the theme of "Digital education and changing scenarios in higher education " to student and professional audiences of up to 150+ participants
- Responsible for management and control of office supply inventory and keeping stock from becoming depleted by making timely orders
- Successfully planned and executed two community events Sattva: Mass Plantation Drive and Oorja: Renewable energy week.
Education
Masters of Technology - Environmental Science and Technology
Thapar Institute of Engineering and Technology
01.2013 - 01.2015
Bachelors of Technology - Biotechnology
Lovely Professional University
01.2009 - 01.2013
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05.2012 - 08.2012
Master of Science - Environmental Engineering
Thapar Institute of Engineering & Technology
Paitala 05.2011 - 05.2011
Skills
Partnership Relationship ManagementExternal Stakeholder EngagementClient Relationship ManagementDigital Content MarketingReport Generation and AnalysisMarket ResearchMS Office SuiteOnline Training DesignPublic RelationsData AnalyticsProduct Delivery and Management
Strategic planning
Policies and procedures
Schedule optimization
New product introductions strategies
Accomplishments
- Presented with the Most Valued Performer Award for controlling financial leakage by 10% which was the highest for the program
- Improved customer satisfaction ratings 70% (NPS Score) by initiating business initiatives.
- Developed a PM Training module, which served to improve the onboarding experience of the new joiners in team.
- Collaborated with team of 3 in the development of Online Networking Event (250 Participants).
Certification
[Area of certification] Training - [Timeframe]
Timeline
EXPERIENCE , •Program Manager
Great Learning
04.2021 - Current
Program associate
04.2020 - 02.2021
Assistant Lecturer
Government Degree College, Jammu & Kashmir
08.2016 - 01.2018
Masters of Technology - Environmental Science and Technology
Thapar Institute of Engineering and Technology
01.2013 - 01.2015
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05.2012 - 08.2012
Master of Science - Environmental Engineering
Thapar Institute of Engineering & Technology
05.2011 - 05.2011
Bachelors of Technology - Biotechnology
Lovely Professional University
01.2009 - 01.2013