Ipsita Acharya
Learning Services Expert
Hyderabad
Summary
Learning Services Professional with 6 years experience with varied Industry experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
23
23
Certificates
Work History
Learning Services Expert
Novartis
Hyderabad
06.2020 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared variety of different written communications, reports and documents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Developed and maintained courteous and effective working relationships.
- Drove operational improvements which resulted in savings and improved profit margins.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
Learning And Development Specialist
Parexel
Hyderabad
06.2017 - 06.2020
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring percentage.
- Used Easy Generator to design training for managerial level employees and increase company retention and productivity rates.
- Created and oversaw varied training programs for operations.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Developed and implemented updating training programs for 7000 employees.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
Training & Knowledge Analyst
Deloitte
Hyderabad
02.2016 - 06.2017
- Core team member of the employee engagement team
- Ensures the performance management cycle is updated for each employee as per guidelines
- Ensure all SAP or other system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Monitored participant workflow and behaviors throughout training process.
- Eliminated process gaps by implementing new methods of standardized training.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Recorded and edited videos for use in later courses or by remote learners.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Education
Post Graduate Diploma - Management - Human Resources, Human Resources Management, Administration
Regional College of Management (RCM)
01.2013 - 01.2015
Skills
Human learning expertise
Performance learning expertise
Learning outcome assessment
Learning Management System
Certification
SAP-Human Capital Management - SAP
Timeline
Learning Services Expert
Novartis
06.2020 - Current
Learning And Development Specialist
Parexel
06.2017 - 06.2020
Training & Knowledge Analyst
Deloitte
02.2016 - 06.2017
Post Graduate Diploma - Management - Human Resources, Human Resources Management, Administration
Regional College of Management (RCM)
01.2013 - 01.2015