Ipsita Basu Roy
Associate Manager - GDS PAS Tax
Bengaluru
Summary
Throughout my career, I've enjoyed the privilege of engaging in diverse organizations, leveraging my expertise to aid in process transformation and transition projects across global teams. My skill set includes a deep understanding of Lean Six Sigma methodologies, through which I constantly initiate and drive continuous process improvements. This commitment to optimizing business operations is reflected in my proven track record of success. Equipped with a unique blend of technical and non-technical skills, I possess the ability to transform various facets of business operations. My goal is to utilize my extensive experience, creative solutions, and unwavering passion for organizational excellence to make a substantial impact on the company's objectives. In doing so, I also aim to further advance my professional growth.
Result-driven professional with strong academic background seeking dynamic role in ambitious organization. I aim to leverage my skills to drive meaningful contributions towards company objectives.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Assistant Manager - GDS Tax
EY LLP
09.2013 - Current
- As a Global Coordination team member, my role is to oversee and manage the coordination of activities across different teams and departments within our organization for a specific client Working closely with team members, stakeholders, and leadership, I ensure effective communication, collaboration, and alignment of goals and objectives My responsibilities include coordinating project plans, tracking progress, and resolving conflicts to enhance operational efficiency and effectiveness I play a key role in promoting cross-functional collaboration, fostering a positive team culture, and providing guidance and support to team members as needed Additionally, I am responsible for analyzing and extracting relevant information from various data sources to prepare reports, creating process/user guides, liaising with senior management, managing and maintaining data securely, meeting service level management standards, achieving excellent customer service, and maintaining active communication with clients I also assist the team in achieving quality and adherence to key performance indicators (KPIs) and service level agreements (SLAs), conduct process training, and contribute to process improvement As part of the Global Billing team, I prepare billing templates, assist with internal administration, review budgets, review and process invoices, and prepare reports In the Assignment Initiation & Repatriation team, I work on new assignment initiations, review data, set up signees, collect consents, monitor progress, schedule tax briefing calls, analyze and extract information, review COCs, ensure quality and adherence to SLAs, handle multiple tasks, document process amendments, handle various projects, assist with missing information requests, monitor team performance, conduct training, act as a liaison, work on ad-hoc reports and projects, and prepare budget reports In the Excess Tax Reconciliation team, I compare taxes received and paid, review tax forms, prepare statements, and review and resubmit cases.
- Led team in executing strategic operational initiatives, enhancing service delivery and client satisfaction.
- Streamlined internal processes, resulting in increased efficiency and reduced turnaround times for projects.
- Mentored junior staff, fostering professional development and ensuring adherence to firm standards and practices.
- Collaborated with cross-functional teams to identify and implement best practices, driving continuous improvement efforts.
- Analyzed client feedback to develop tailored solutions, strengthening relationships and promoting long-term partnerships.
- Developed training materials and conducted workshops to enhance team skills and knowledge on regulatory compliance.
- Oversaw project management activities, ensuring alignment with organizational objectives and timely completion of deliverables.
- Facilitated regular performance reviews, providing constructive feedback to enhance team effectiveness and accountability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Customer Service Executive
WNS
11.2010 - 07.2013
- Worked as a Customer Service Executive at AVIVA Ireland Pension Worked as Aviva Car Insurance Customer Support Executive
Process Executive
Infosys BPM
04.2007 - 09.2009
- Worked as Process Executive - Customer Service, Billing & Complaints
Housekeeping Executive
The Leela Palace
12.2005 - 04.2007
- Ensured cleanliness and organization in The Leela Palace Hotel
Education
PG Diploma -
NIPS School of Hotel Management
Kolkata01-2006
B.Sc - undefined
Calcutta University
01-2002
XIIth - English
01-1999
Xth - Bengali / Bangla
01-1997
Skills
Strong analytical, reasoning, and problem-solving skills with effective decision-making abilities
Proven leadership experience in team management, staff training, development, and task delegation
Excellent verbal and written communication skills with a strong client service focus
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Effective time management with a demonstrated ability to set and achieve professional goals
Solid technical and professional expertise, strengthened through client engagement, self-driven learning, and formal training
Strategic mindset with experience in process improvement, performance evaluation, and ensuring compliance
Timeline
Assistant Manager - GDS Tax
EY LLP
09.2013 - Current
Customer Service Executive
WNS
11.2010 - 07.2013
Process Executive
Infosys BPM
04.2007 - 09.2009
Housekeeping Executive
The Leela Palace
12.2005 - 04.2007
Xth - Bengali / Bangla
XIIth - English
B.Sc - undefined
Calcutta University
PG Diploma -
NIPS School of Hotel Management