Ipsita Gouda
Berhampur
Summary
Results-driven Operations professional with experience in customer support, HR coordination, and platform operations. Manages daily operations, tracks payments, and ensures data accuracy while coordinating with vendors and cross-functional teams. Resolves user queries, supports onboarding, and maintains quality standards through structured processes. Delivers efficient operational support to enhance user experience and optimize platform performance.
Overview
3
3
years of professional experience
Work History
Finance Associate
FoodK
Bhubaneshwar
03.2023 - Current
- Reconciled payments by tracking transactions, resolving discrepancies, and maintaining accurate financial records
- Maintained accurate data records, including orders, payments, and partner information
- Managed day-to-day platform operations, ensuring smooth order processing and service delivery
- Monitored platform activity to identify operational issues and implemented proactive resolutions
- Coordinated with restaurant partners and delivery vendors to ensure timely execution and consistent service quality
- Conducted quality checks on listings and ensured consistency of information across the platform
- Supported customer queries and partner onboarding, providing guidance on app usage and processes
- Assisted in running engagement initiatives to improve user retention and partner activity
HR Intern
Interview Cracker
Bangalore
11.2022 - 02.2023
- Supported end-to-end recruitment operations by scheduling interviews and coordinating between candidates and internal teams
- Maintained accurate records of candidate data, ensuring proper documentation and database hygiene
- Collaborated with cross-functional teams to streamline communication and improve process efficiency
- Assisted in daily administrative and operational tasks to ensure smooth workflow across HR functions
- Organized and managed files, improving accessibility and operational structure scheduling phone screens and on-site interviews.
- Cultivated positive relationships with personnel through effective collaboration and teamwork.
Customer Care Executive
IIFL Finance
Berhampur
10.2022 - 11.2022
- Handled high-volume communication across channels, ensuring timely and accurate responses
- Managed customer interactions and resolved queries efficiently, improving user satisfaction and retention
- Resolved concerns with products or services to help with retention and drive sales.
- Supported onboarding-related queries and guided users on services and processes
- Communicated with customers to identify needs and expectations.
- Monitored customer feedback to identify areas of improvement in service delivery issues.
- Identified recurring issues and escalated complex cases to relevant teams for resolution
- Maintained and updated customer databases, ensuring data accuracy and proper tracking of interactions
- Managed customer files and databases to ensure accurate information retrieval.
Education
Masters in Financial Analysis - Finance Analysis
Khallikote Unitary University
Berhampur06-2022
Bachelor of Commerce - Accounting
SBR Womens's College
Berhampur03-2019
Intermediate - Science Education
Roland Junior College
Berhampur04-2016
Skills
- Payment reconciliation
- Financial Auditing
- Data Management & Accuracy
- Quality control
- Process monitoring
- Process improvement
- Operations execution
- Vendor coordination
- Customer onboarding
- Stakeholder communication
- Time Management & Multitasking
- Fast-paced problem solving
- Attention to Detail
Languages
English
Proficient (C2)
C2
Odiya
Native
Native
Hindi
Proficient (C2)
C2
Hobbies
- Problem-solving activities (puzzles, strategy games)
- Volunteering or helping people with guidance/support
- Learning new digital tools and platforms
Timeline
Finance Associate
FoodK
03.2023 - Current
HR Intern
Interview Cracker
11.2022 - 02.2023
Customer Care Executive
IIFL Finance
10.2022 - 11.2022
Masters in Financial Analysis - Finance Analysis
Khallikote Unitary University
Bachelor of Commerce - Accounting
SBR Womens's College
Intermediate - Science Education
Roland Junior College