Ipsita Mohapatra

Work History

Macro

08.2024 - Current

Increased tenant satisfaction by addressing concerns promptly, maintaining open communication channels, and providing superior customer service.
Maintained strict adherence to regulatory compliance standards, minimizing the risk of fines and penalties while safeguarding occupant health.
Conducted regular audits of facility systems to identify areas requiring improvement or repair in line with regulatory guidelines.
Coordinated vendor services effectively for timely completion of projects while maintaining high-quality standards and minimizing disruptions to tenants'' daily activities.
Streamlined work order management, resulting in reduced response times and improved service delivery.
Ordered, maintained and distributed supplies and inventory.
Prepared reports and schedules with accuracy.

Mace macro

10.2023 - 08.2024

Prepared monthly reports summarizing customer service issues encountered during the month
Managed incoming calls and emails in a timely manner
Responded to emails sent by customers regarding their queries or complaints efficiently
Handled incoming calls professionally while providing accurate information or services offered by the organization
Developed strong relationships with customers through effective communication skills
Created reports based on data collected from front desk activities such as customer visits, appointment schedules
Coordinated various events organized within the office premises and outside
Coordinated travel arrangements for external visitors when required
Supported other departments with tasks as assigned by supervisors or managers
Trained new front office staff, providing guidance on company procedures and customer service standards
Welcomed large volume of guests and improved overall customer service
Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction
Managed customer complaints and rectified issues to complete satisfaction
Provided administrative support to coworkers, taking on additional tasks during high-volume periods
Monitored security procedures, including managing visitor logs
Created spreadsheets in Microsoft Excel for record-keeping and reporting
Processed all invoices and took follow-up for payment from accounts payable team

Le Meridien

03.2022 - 07.2023

Assist the GR team with the daily operations
Interacting with the guest and assisting with their needs
Raising amenity voucher, long-stayers voucher
Taking guest feedbacks and ensuring a great stay
Helps in maintaining the decorum of the department
Speaking to the guest over call, post departure, to collect their feedbacks
Meet and greet VIP guest, perform room check-in, and escort them to the room
Arranging guest voice (intent to recommend) meet which includes next VIP movements, request and discussion about challenges faced in last visit
Handling the GR team in absence of manager
Ensuring guests have a tremendous stay throughout

Ginger Hotel

06.2019 - 01.2022

Worked collaboratively with a Pre-opening team to achieve significant results
Managed the daily operations of the front desk, including reservations, check-ins and check-outs, room assignments, and billing inquiries
Performed nightly audit procedures for accuracy in financial transactions
Developed strategies for improving customer satisfaction ratings
Resolved customer complaints and escalated issues as appropriate
Responded promptly to guest inquiries and requests via telephone, email, and in person
Conducted periodic reviews of staff performance in order to maximize efficiency levels
Assisted with recruiting efforts by screening resumes and conducting interviews
Implemented strategies for improving customer service standards within the organization
Provided assistance during peak periods such as weekends or holidays when necessary
Facilitated communication between departments in order to resolve any operational issues that arose
Took reservations from patrons by phone or online
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills

Ginger hotel

01.2017 - 06.2019

Register guests and assigns rooms
Accommodates special requests whenever possible
Assists in pre-registration and blocking of rooms for reservations
Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures
Understands room status and room status tracking
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms