IPSITA MUKHERJEE
Mumbai
Summary
Diligent Senior Business Analyst with background in delivering strategic business solutions and driving process improvements. Adept at identifying growth opportunities and implementing change initiatives. Proven ability to analyze data and provide actionable insights.
Overview
13
13
years of professional experience
Work History
Senior Business Consultant
Tata Consultancy Services
12.2020 - Current
Senior consultant at Tata Consultancy Services
- Experienced in the energy trading industry with a focus on invoice processing and verification
- Conducted root cause analysis for process improvements
- Managed audit reports and ensured compliance with regulatory standards
- Involved in customer experience and engagement initiatives, vendor management.
- Business analysis and process re-engineering
- IT systems understanding (e.g., SAP, Oracle dashboard)
- Data analytics tools (e.g., Tableau dashboard)
- Project management tools (ACR, Agent invoice tracker, SAP)
- Deal with account payable and account receivable team.
- Business intelligence tools (e.g., Excel)
- ERP systems (e.g., SAP, Oracle dashboard, Tableau dashboard)
- Energy management systems (e.g., Siemens, SMS, Imserv, etc)
- Contract management (both direct and indirect)
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Business Consultant
Tata Consultancy Services
12.2016 - 11.2020
- Results-driven SAP CRM Banking Consultant
- Drove digital transformation in retail, corporate, and investment banking sectors
- Improved customer engagement and optimized sales processes through SAP CRM
- Conducted quality checks and verified borrower information
Accountant
TECHNOFAB INCORPORATION
03.2012 - 04.2016
- Managed accounts payable and receivable functions
- Ensured timely and accurate processing of invoices and payments
Education
B.Com -
Sambalpur University
01.2012
Skills
- Accounts Payable
- Agile Methodology
- Reporting
- Customer Relationship Management
- ERP
- EXCEL
- HANA
- JIRA
- LMS
- Project Management
- User stories
- SAP
- SAP CRM
- Stakeholder Management
- Oracle Dashboard
- Business analysis
- Power BI
- Tableau dashboard
- BRD&FRD
- Business planning
Projects
Projects:
Smart Meter Cost-Benefit Analysis (9 MONTHS)
Cost-Benefit Analysis of Smart Meter Implementation in the UK
- Analyzed the costs involved in rolling out smart meters across the UK versus long-term savings.
- Explored infrastructure costs, maintenance, and energy savings.
- Collaborated with customer-facing teams to gain insights into consumer needs
Smart Meter Installation Management (7 MONTHS)
Managing Smart Meter Installation
- Managed workforce scheduling for smart meter installations.
- Tracked service orders and provided real-time updates to customers.
- Enabled customers to track their bills in real time via a portal or mobile app
Loan Management System(11 MONTHS)
Loan Management System Implementation
- Participated in the implementation of the Loan Management System for a banking domain.
- Streamlined the loan lifecycle processes by integrating SAP systems.
- Conducted training sessions for end-users on the new system.
Additional Information
CANDIDATE SCREENING & EVALUATION PROCESS
With 5+ years of experience a Cloud.AI, I collaborate with the cluster head to assess candidate profiles, evaluate their efficiency, and determine their eligibility. Based on these evaluations, I ensure that qualified candidates are redirected to the project manager for further interview round.
LANGUAGES
English - Native
Hindi - Native
Bengali - Advanced
Odia - Advanced
Timeline
Senior Business Consultant
Tata Consultancy Services
12.2020 - Current
Business Consultant
Tata Consultancy Services
12.2016 - 11.2020
Accountant
TECHNOFAB INCORPORATION
03.2012 - 04.2016
B.Com -
Sambalpur University
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