Accomplished Senior Project Consultant with a proven track record at Cvent, adept in Operations Management and fostering Human Resources Management. Spearheaded initiatives that significantly enhanced project delivery and client satisfaction. Excelled in cultivating innovation and operational excellence, achieving consistently high results and exceeding sales targets by leveraging industry expertise and strategic business analysis.
Hi, I’m
Ipsita Sarkar
Client Services
Bengaluru
Summary
Overview
9
years of professional experience
3
Languages
Work History
Cvent
Senior Project Consultant
02.2022 - Current
Job overview
- Led cross-functional teams in completing complex projects on time and within budget constraints.
- Established clear communication channels among team members to facilitate information sharing and timely decision-making processes.
- Collaborated with stakeholders throughout the project lifecycle to ensure alignment of goals, expectations, and deliverables.
- Developed and maintained strong relationships with clients to ensure project needs were met.
- Implemented risk mitigation strategies to minimize potential project roadblocks and setbacks.
- Drove positive change within the organization by consistently delivering high-impact results through effective project management practices.
- Improved overall team performance through regular coaching, feedback, and professional development opportunities.
- Cultivated a culture of innovation by encouraging team members to think creatively, explore new ideas, and challenge conventional approaches in problemsolving.
American Express
Customer Care Professional
08.2019 - 01.2022
Job overview
- Assisted in training new hires by offering guidance on company policies, procedures, and best practices for handling common customer concerns.
- Boosted customer retention levels by providing tailored recommendations for additional products or services that met their unique requirements.
- Streamlined company processes for better efficiency, managing high call volume while maintaining exceptional service.
- Developed strong relationships with clients through consistent follow-up, ensuring their ongoing satisfaction and loyalty to the brand.
- Contributed to process improvement initiatives within the department, identifying opportunities for increased efficiency or enhanced service delivery methods.
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Conducted proactive outreach to customers with outstanding issues, working diligently to resolve their concerns in a timely manner.
Genpact
Customer Service Executive
07.2017 - 07.2019
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Sparta Telecom
Sales Associate
06.2015 - 07.2017
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
St. Augustine’s Day SchoolKolkata
Master of Science from Applied Geography, GIS And Remote Sensing
04.2001
University Overview
Skills
Organizational Change
Timeline
Senior Project Consultant
Cvent
02.2022 - Current
Customer Care Professional
American Express
08.2019 - 01.2022
Customer Service Executive
Genpact
07.2017 - 07.2019
Sales Associate
Sparta Telecom
06.2015 - 07.2017
St. Augustine’s Day School
Master of Science from Applied Geography, GIS And Remote Sensing
04.2001
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