Iqbal Chauhan

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering positive work environment.
• Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
• Manage daily operations, ensure SLAs/KPIs are met, handle customer queries and escalations promptly
• Process sales orders accurately and on time, coordinate with various teams for timely delivery
• Communicate proactively with customers and stakeholders
• Achieve delivery targets, follow FIFO, reduce inventory
• Handle customer complaints effectively
• Ensure adherence to ISO and other guidelines
• Prepare reports, manage team, monitor workload
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Conducted performance evaluations and provided constructive feedback to employees.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.

• Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
• Assisted in hiring process, making recommendations for suitable candidates and conducting interviews as needed.
• Created positive work environment for staff members, promoting teamwork and employee morale.
• Provided exceptional support to management, assisting in daily operations and decision-making processes.
• Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
• Maintained high-quality standards with regular employee training and performance evaluations.
• Improved customer satisfaction by addressing and resolving customer complaints in timely manner
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Created and reviewed invoices to confirm accuracy.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Responsible for entire fleet management and deliveries of products like Gasoline, Diesel, Dry products, and wet chemicals like coal powder and lubricants via Trucks for DT Group in Angola and Puma ltd in Congo
• Assisting and co-coordinating planning team with scheduling and execution of orders received from clients
• Ensuring that all orders received are allotted as voyages from the loading point to the client warehouse overcoming various logistical hurdles
• Investigate any deviation in the process to ensure continuous improvement in service quality
• Be Internal and external parties' focal point of contact for all Logistics related matters
• Provide timely information/updates to all parties involved including the onshore and offshore team
• Monitored the Vehicles/Trucks in motion against the planned schedule via GPS
• Ensured actions on all alarms occurring for shipments during in-transit
• Ensure efficient and accurate delivery of shipments before the expected time of delivery
• Responsible to flag out trucks not sending GPS status updates or not connected to the grid
• Maintain and reconcile data in user interface and cloud for compliance and analysis
• Reporting of daily activities and highlight abnormalities like theft, delay, and accidents
• Analyzing data for measuring KRAs like Driver performance, Fatigue management, Service Management, Incident check report, Engine management, Job management, and Fleet reporting
• Preparing MIS reports including Daily & Weekly Performance scorecard for Angola and Congo regions as well as monthly performance reports for KPI's
• Hosting Weekly and monthly Conference meetings with offshore stakeholders for regular updates on various bottlenecks and issues incurred
• Suggest and implement strategies to improvise on routine processes continuously.

• Handling Australia imports for all Station
• LOT downloads which includes the download of origin files from LOGIS
• Processing them further for Customs clearance using Millman
• Send Updated excel to overseas offices for export shipments every day
• Correspond with overseas offices for import shipments of LCL, FCL & CLD cargo's
• Processing shipments in LOGIS with the help of Pre alert documents in hand by following KTT (knowledge transfer tool)
• Keeping updates of direct vessel and transships vessels, and keeping track of intended transship details from carrier website
• Update CES in LOGIS (Cost estimated screen) which is inclusive of shipping line and intercompany charges
• Processing Outturns and sending cargo availability notices to consignees/Broker as per KTT
• Coordinating with SOR's for smooth functioning And also attending the Weekly Conference calls.

• Experience in marketing and business development in training and telecom industry
• Achieved business sustainable growth rate on a monthly basis for Vodafone Mini-Store
• Achieved sales target of the store
• Giving up front solution to the customer and maintaining high level of inter-personal relationship with clients, customers and colleagues
• Ensure that every action taken supports the building of excellent relationship with the client
• Look after the performance of Metric's
• Prepare various monthly reports.

• Understand the claims (Treaty claims) being processed by us
• Work on facultative and quota share treaty and collections of claims on the accounting side
• Work on complex portfolio Marine/Non-Marine Reinsurance Live and Runoff Claims
• Process adjustment and burning cost premium
• Ensure that every action taken supports the building of excellent relationship with the client
• Look after the performance of Metric's
• Also, involved in migration of work to India from our UK office & vice versa
• Prepare various monthly reports and send to the business heads
• Working with Team Leader to develop solutions to service issues and identify areas for Improving efficiencies and productivity in line with agreed service standards.