Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Iqbal Paslani

Hospitality Professional
Surat,Gujarat
Iqbal Paslani

Summary

Well-qualified Hospitality Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
years of professional experience
3
years of post-secondary education

Work History

Kiosist Pvt Ltd
Surat

Property Manager/HR Manager
12.2021 - Current

Job overview

  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Provided services efficiently and with high level of accuracy.
  • Maintained payroll and benefits for employees
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Motivated employees through special events and incentive programs.

OYO Rooms
Surat

Cluster Hotel Manager
10.2017 - 09.2021

Job overview

  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Looked after maintenance work.


Indian Hotel Company Limited
Surat

Hotel Duty Manager
09.2015 - 09.2019

Job overview

  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Coordinate and manage staff schedules to ensure adequate coverage, Handle shift changes and ensure a smooth transition between shifts.
  • Communicate effectively with all hotel departments to ensure smooth operations, Provide regular updates to the hotel management on operational issues and guest feedback.

Indian Hotel Company Limited
Surat

Front Office Supervisor
04.2013 - 09.2015

Job overview

  • Oversee the daily operations of the front desk and related areas.
  • Provide guidance and leadership to front desk staff.
  • Conduct regular meetings and training sessions for front desk personnel.
  • Ensure high levels of customer service and guest satisfaction, Handle guest inquiries, requests, and complaints in a professional and timely manner, Resolve issues and discrepancies effectively.
  • Supervise the check-in and check-out processes,Ensure accuracy in guest information and billing details,Assist with room assignments and special requests.


Education

C Z Patel College of Business And Management
Anand

BBA from Hospitality Administration And Management
06.2010 - 03.2013

University Overview

Skills

Guest experiences

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Software

Synxis

MY HMS

Property Hub

ASI

Timeline

Property Manager/HR Manager
Kiosist Pvt Ltd
12.2021 - Current
Cluster Hotel Manager
OYO Rooms
10.2017 - 09.2021
Hotel Duty Manager
Indian Hotel Company Limited
09.2015 - 09.2019
Front Office Supervisor
Indian Hotel Company Limited
04.2013 - 09.2015
C Z Patel College of Business And Management
BBA from Hospitality Administration And Management
06.2010 - 03.2013

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Iqbal PaslaniHospitality Professional