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IQBAL SINGH
Sales Operations Executive | CRM, MIS & Reporting
Delhi
Summary
Sales Operations professional with 4+ years of experience supporting sales, customer operations, and travel advisory teams. Strong expertise in CRM management, MIS reporting, sales funnel tracking, SLA monitoring, and cross-functional coordination. Proven ability to streamline processes, support revenue teams, and deliver data-driven insights. Currently upskilling in Advanced Excel and Power BI to strengthen analytical capabilities.
Overview
7
7
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Associate Travel Advisor
Culture Holidays Pvt. Ltd
07.2023 - Current
- Supported sales and operations teams for international destinations including Dubai, Bali, Maldives, Thailand, Japan, and Egypt.
- Managed group travel operations for 50+ passengers with 95%+ customer satisfaction.
- Maintained CRM records, supported sales tracking, and resolved escalations within SLA.
- Coordinated with sales, marketing, and operations teams to improve workflow efficiency.
Email Support Executive
Excevo Ltd (CRAFTD – International)
12.2022 - 07.2023
- Managed international customer tickets via email while maintaining strict SLA compliance.
- Ensured accurate CRM documentation and collaborated with operations teams for resolution.
Email Support Executive
Cogent E-Services Pvt. Ltd (Spice Money)
02.2022 - 12.2022
- Provided structured email-based customer support and maintained CRM data for reporting.
Customer Support Executive
Tech Mahindra Ltd (JioMart)
08.2020 - 10.2021
- Assisted customers with order placement, tracking, and issue resolution.
- Consistently met SLA and quality benchmarks in a high-volume environment.
Sales Team Lead
M.S. Loan Guru Pvt. Ltd
11.2018 - 03.2020
- Led a team of sales executives with focus on target tracking and performance monitoring.
- Prepared sales reports and supported management with operational insights.
Education
Bachelor of Arts (B.A) -
Delhi University
01.2022
ICSE - Class XII
S.T Paul's Academy
Ghaziabad, India01.2017
ICSE - Class X
S.T Paul's Academy
Ghaziabad, India01.2015
Skills
Sales Operations & Coordination
CRM Management
Sales Funnel & Pipeline Tracking
MIS & Sales Reporting
Lead Conversion Analysis
SLA & TAT Monitoring
Cross-functional Collaboration
Process Improvement
Client relationship building
Software
CRM Tools (Ameyo / CMS / CRMs)
Certification
Power BI Fundamentals Training – In Progress
Timeline
Excel Skills for Business: Essentials
04-2026
Power BI Fundamentals Training – In Progress
02-2026
Associate Travel Advisor
Culture Holidays Pvt. Ltd
07.2023 - Current
Email Support Executive
Excevo Ltd (CRAFTD – International)
12.2022 - 07.2023
Email Support Executive
Cogent E-Services Pvt. Ltd (Spice Money)
02.2022 - 12.2022
Customer Support Executive
Tech Mahindra Ltd (JioMart)
08.2020 - 10.2021
Sales Team Lead
M.S. Loan Guru Pvt. Ltd
11.2018 - 03.2020
Bachelor of Arts (B.A) -
Delhi University
ICSE - Class XII
S.T Paul's Academy
ICSE - Class X
S.T Paul's Academy
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)