Iqbal Khan Mohammed
Hyderabad
Summary
Dynamic Recruiter with a proven track record at ProficientNow, adept in sourcing and global talent acquisition, complemented by exceptional active listening skills. Recognized for implementing effective recruitment strategies and fostering positive team dynamics. Awarded for excellence in customer support at Amazon, demonstrating a blend of quality management and negotiation expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recruiter
ProficientNow
Hyderabad
07.2024 - Current
- Understanding Hiring Needs: Collaborate with hiring managers, and other stakeholders, to comprehend the specific requirements for various positions within the organization.
- Developing Job Descriptions: Create and finalize detailed and accurate job descriptions, outlining the responsibilities, qualifications, and skills required for each role.
- Sourcing Candidates: Utilize various sourcing methods, including job boards, social media, networking, referrals, and direct outreach, to identify and attract potential candidates.
- Screening Applicants: Review resumes, conduct initial screenings, and assess candidates' qualifications and suitability for the roles through interviews, or other evaluation methods.
- Interviewing: Coordinate and conduct interviews (phone, video, or in-person) to further evaluate candidates' skills, experiences, and cultural fit within the organization.
- Facilitating the Hiring Process: Guide candidates and hiring managers through the recruitment process, including scheduling interviews, coordinating assessments or tests, and obtaining feedback.
- Offer Negotiation: Collaborate with hiring managers to prepare and extend job offers, including negotiating terms such as salary, benefits, and start date.
Customer Support Associate
Amazon
Hyderabad
04.2023 - 06.2024
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing Tax related queries, through web-chat and email based communication tools
- Responsible to receive inbound calls and responds to inquiries in a manner which meets quality and performance standards
- Responsible to document customer transactions accurately in the appropriate systems
- Maintain the reports accurate
- Involved in Providing Email to External End Users
- Adhering to all company policies and procedures
- Received an Award for Best Team
- Received many appreciations from client for delivering the quality work & quick response in mails
Education
MSc - International Business with Advance Practice
Ulster University
London01.2022
Bachelors - Commerce
Dr BR. Ambedkar University
01.2019
Skills
- Active listening skills
- Ownership
- Boolean search
- Recruitment strategies
- Positive attitude
- Team Management
- Quality Management
- MS Office
- Sourcing
- Recruiting
- Negotiation
- Global Talent Acquisition
- Screening
- Self-motivated work ethic
Certification
- Successfully completed professional Skill Enhancement Program (SEP) in data background.
- Achieved domain certificate in learning about the project.
Preferredlocation
Hyderabad
Reasonforjobchange
Personal and professional growth
Personal Information
- Date of Birth: 04/18/93
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Hindi
- English
Disclaimer
I do hereby declare that all statements stated above are correct to the best of my Knowledge and belief.
Currentlocation
Hyderabad
Timeline
Recruiter
ProficientNow
07.2024 - Current
Customer Support Associate
Amazon
04.2023 - 06.2024
MSc - International Business with Advance Practice
Ulster University
Bachelors - Commerce
Dr BR. Ambedkar University
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