Summary

Overview

Work History

Education

Skills

Timeline

Iqra Nisar

Customer Representative

Pulwama

Summary

Dynamic Verification Specialist with a proven track record at Dental Outsource PVT. LTD. Skilled in background and identity verification, ensuring data security and confidentiality. Excelled as a Customer Service Representative at Teleperformance, where I enhanced customer satisfaction through effective communication and problem-solving, consistently surpassing performance benchmarks.

Overview

2026

years of professional experience

Languages

Work History

Eligibility and Verification

Dental Outsource PVT. LTD.

Verified dental insurance eligibility and benefits for US patients prior to treatment.

Reviewed coverage details including deductibles, annual maximums, waiting periods, and limitations.

Processed and submitted US dental claims accurately using ADA claim forms.

Ensured correct use of CDT (Dental Codes) as per payer guidelines.

Followed up on unpaid, denied, or partially paid dental claims with insurance providers.

Analyzed EOBs to identify underpayments, denials, and missing information.

Customer Service Representative

Teleperformance Mohali

Handled customer interactions via voice, chat, and email while meeting quality and productivity standards.

Resolved customer queries efficiently by following process guidelines and company policies.

Verified customer information and ensured eligibility and documentation accuracy.

Updated customer records and case details accurately in CRM systems.

Eligibility Associate

Scale SGM MANGEMENT

08.2025 - Current

Education

Jammu And Kashmir Services Selection Board

Pulwama, [jammu And Kashmir]

SSS University of Technology & Medical Sciences

Skills

US Healthcare Call Handling

Issue Resolution & Escalation Handling

Insurance Follow-ups with Payers

CRM & Billing Systems

Customer Communication

Timeline

Eligibility Associate

Scale SGM MANGEMENT

08.2025 - Current

Eligibility and Verification

Dental Outsource PVT. LTD.

Customer Service Representative

Teleperformance Mohali

Jammu And Kashmir Services Selection Board

SSS University of Technology & Medical Sciences

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