IRA THAKUR
Key Account Manager
Summary
Dedicated Key Account Manager versed in cutting-edge business analysis techniques such as Youtube Analytics, Client Management and Business Relationships. Committed proponent of applying novel approaches to traditional business tasks. Ready to leverage wide-ranging skills to design innovative business and client relationships procedures for companies' unique operational needs.
Overview
2
2
years of professional experience
Work History
Senior Business Analyst In Youtube Partner Program
Teleperfomance
6 2023 - 1 2024
- Client Relationship Management: Built and maintained strong relationships with key clients, resulting in an increase in client retention.
- Account Planning and Strategy: Developed strategic account plans, leading to a growth in revenue from key accounts.
- Project Management: Successfully managed multiple projects, ensuring timely delivery and client satisfaction.
- Problem Solving and Issue Resolution: Resolved client issues promptly, maintaining a 90% client satisfaction rate.
- Youtube Creators :Managed YouTube creator accounts to drive channel growth by analyzing metrics, scheduling content, and strategizing for optimal engagement.
Senior Associate In Investigation and Solution
Optum
05.2022 - 05.2023
- Investigation and Analysis : Conduct thorough investigations into complex issues and incidents. Analyze data and evidence to identify root causes and contributing factors.
- Solution Development: Collaborate with cross-functional teams to develop and refine solutions. Monitor the implementation of solutions to ensure effectiveness.
- Compliance and Risk Management: Ensure all investigations and solutions comply with relevant laws, regulations, and company policies.
- Stakeholder Communication: Communicate investigation findings and proposed solutions to relevant stakeholders.
Process Executive In Google AdWords
Cognizant
02.2021 - 02.2022
- Moderating the content of different Google Ads through research
- Fact checking with the Landing pages and relevant sources
- Creating reports and providing the findings for the same in a detailed manner
- Presenting the growth opportunities in the creative scenario
- Helping with the mentoring and development program for the new associates.
Education
B.COM (PRO) BACHELOR IN COMMERCE -
School Of Open Learning - Delhi University
06.2014 - 2017.05
MASS COMMUNICATION - Certificate - undefined
Center for Professional and Technical Training, Campus of Open Learning In associate with Masscomedia - Delhi University
10.2014 - 2015.05
MASTER OF ARTS ENGLISH -
Indira Gandhi Open National University
12.2019 - 2020.05
Skills
Creative Writing & Fact-Checking
Google Keyword Search
Training & Development
Salesforce
Google Trends
Youtube Analytics
Project Management
Extensive Research
Wordpress
Timeline
Senior Associate In Investigation and Solution
Optum
05.2022 - 05.2023
Process Executive In Google AdWords
Cognizant
02.2021 - 02.2022
MASTER OF ARTS ENGLISH -
Indira Gandhi Open National University
12.2019 - 2020.05
MASS COMMUNICATION - Certificate - undefined
Center for Professional and Technical Training, Campus of Open Learning In associate with Masscomedia - Delhi University
10.2014 - 2015.05
B.COM (PRO) BACHELOR IN COMMERCE -
School Of Open Learning - Delhi University
06.2014 - 2017.05
Senior Business Analyst In Youtube Partner Program
Teleperfomance
6 2023 - 1 2024
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