Iram Sanego
Pune
Summary
Quick learner with strong problem-solving skills and a logical approach. Skilled at analytical thinking and resolving issues swiftly. Experience in mentoring and educating technical teams for better performance. Excellent communication skills for both technical and non-technical audiences. Organized and efficient with time management to handle high workloads. Expert in managing hardware, software, and system infrastructures. Passionate about learning and achieving perfection in tasks. Known for completing tasks in half the expected time and delivering high-quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Critical Technician
UPS Logistics
07.2023 - Current
- As a Critical engineer, I work closely as a virtual tech for helpers in warehouses, airports, and UPS stores
- I manage high-priority cases (P1, P2, P3) involving critical applications, providing advanced troubleshooting and resolutions.
- Possess comprehensive knowledge of Additional 30 applications, supporting internal employees accurately and reliably.
- Stay updated with changes in at least three applications daily, keeping the work dynamic and engaging.
- Serve as a Level 1 support for applications and hardware used by drivers, including label printers, working on application servers, cycling relevant services and pushing the applications through if needed.
- Handle printer issues for HP printers and Zebra label printers.
- Manage all non critical applications, including Active Directory, M365, Avaya, and various UPS applications for package distribution, driver timecard, and more, showcasing the ability to handle both software and hardware support efficiently.
Technical support L1 and L2
UPS Logistics
08.2022 - 07.2023
- Working as an agent assisting primarily internal employees working in UPS offices, handling low-priority cases (P4 and P5).
- Providing Level 1 application support to UPS and its vendors, troubleshooting basic hardware and software issues, including M365, Azure, Active Directory, Intune, Microsoft Authenticator, RSA, and printer server issues.
Technical Sales Representative
Alif Cloud IT Consulting
09.2021 - 08.2022
- Worked with a growing startup in direct collaboration with Microsoft and it's distributors.
- Connected clients with Microsoft and enhanced software product understanding and getting hands-on on office products to get a better understanding on how to implement requirements of a customer.
- Understood technical requirements across various industries and provided statistical solutions.
- Facilitated meetings and presentations for customers, showcasing technical solutions which would benefit the organisation and meet their needs.
- Started as an intern, scraping data from scratch and contacting decision-makers of global companies.
- Convincing decision-makers within 5 minutes to switch from their current products and security softwares to our distributor plans. While our vendors changed monthly from Microsoft to AWS, VMware, or local brands.
- Accumulated at least 10 happy customers daily and connected them with Microsoft engineers to devise a year-long plan tailored to their requirements.
Education
Bachelor in Computer Application (BCA) -
Abeda Inamadar Sr. College
Higher Secondary Certificate, Commerce -
Abeda Inamdar Jr. College
Secondary School Certificate -
Mount Carmel Convent High School
Skills
- Voice Technical Support
- Python
- M365
- Java
- SQL
- DBMS
- RDBMS
- VB
- C and C
- Web Development: HTML, CSS, JS, PHP, XML, Bootstrap
- Node JS and React
Certification
1) Rental Space:
Description: This project involves the development of an e-commerce website where users can post their products for rental purposes. The platform also allows users to rent items listed by other sellers, providing a collaborative marketplace. The website aims to facilitate users in monetizing their possessions without the necessity of selling them.
Languages Used: HTML, CSS, JavaScript, PHP, Bootstrap.
2) Takeaway Restaurant Management System:
Description: This project was designed in response to the challenges posed by the COVID-19 pandemic. It provides an end-user-friendly system to manage the daily operations of a takeaway restaurant. The system includes an ERP module to oversee sales, daily profit and loss, and capital investment tracking.
Languages Used: Visual Basic 6.0, SQL.
Timeline
Critical Technician
UPS Logistics
07.2023 - Current
Technical support L1 and L2
UPS Logistics
08.2022 - 07.2023
Technical Sales Representative
Alif Cloud IT Consulting
09.2021 - 08.2022
Bachelor in Computer Application (BCA) -
Abeda Inamadar Sr. College
Higher Secondary Certificate, Commerce -
Abeda Inamdar Jr. College
Secondary School Certificate -
Mount Carmel Convent High School
Similar Profiles
Maica SolisMaica Solis
Customer Service Representative at UPS LogisticsCustomer Service Representative at UPS Logistics
Mahetab MujawarMahetab Mujawar
Marketing Supervisor at UPS LogisticsMarketing Supervisor at UPS Logistics
PETRA PATRICKPETRA PATRICK
Customer Care Agent at UPS LOGISTICSCustomer Care Agent at UPS LOGISTICS