Ireland Wrobel
South Bend
Summary
Universal Banker with extensive experience at Everwise Credit Union, excelling in customer service and cash handling. Proven ability to assess customer needs and deliver tailored financial solutions, enhancing satisfaction and loyalty. Skilled in branch operations and team collaboration, driving performance improvements and supporting digital banking initiatives. Offering solid foundation in customer service and financial transactions, eager to learn and develop in banking environment. Brings ability to quickly grasp banking processes and utilize software systems. Ready to use and develop communication and organizational skills in the Human Resource Generalist role.
Overview
4
4
years of professional experience
Work History
Traveling Universal Banker
Everwise Credit Union
08.2023 - Current
- Assisted customers with account inquiries and transactions, ensuring accurate and efficient service.
- Learned banking products and services to provide informed recommendations to clients.
- Supported branch operations by maintaining compliance with regulatory policies and procedures.
- Processed deposits, withdrawals, and loan payments accurately to enhance customer satisfaction.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Universal Banker
United Federal Credit Union
11.2021 - 06.2023
- Facilitated customer transactions, ensuring accuracy and efficiency in processing deposits and withdrawals.
- Assisted clients in navigating banking products, providing tailored solutions to meet financial needs.
- Maintained comprehensive knowledge of bank policies, procedures, and compliance regulations for customer interactions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction metrics.
- Supported onboarding of new banking technologies, educating customers on digital banking features and tools.
Education
Bachelor of Science - Human Resources Management
Indiana University of South Bend
South Bend, IN05-2027
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Financial planning
- Debt management
- Portfolio management
- Customer service
- Developing customer relationships
- Team coaching and training
Timeline
Traveling Universal Banker
Everwise Credit Union
08.2023 - Current
Universal Banker
United Federal Credit Union
11.2021 - 06.2023
Bachelor of Science - Human Resources Management
Indiana University of South Bend
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