IRFAN AHMED
Bangalore
Summary
Accomplished professional with a proven history in team leadership, strategic staffing, and performance optimization. Skilled in stakeholder communication, project management, and compliance. Strong analytical skills for process improvement and a steadfast commitment to achieving service quality norms. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Tax Senior
Ernst & Young
10.2022 - 12.2023
- Lead team of ten team members responsible for Tax form management projects for multiple clients in USA
- Establishing quality parameters, preparing performance metrics through power BI and generating insights through data analytics for process improvements
- Prepare effort estimates for new projects or processes, and partner with investment managers to prioritize and execute projects
- Managing end-to-end project life cycle, including stakeholder communications, and Account Management
- Monitoring KPI and identifying improvement opportunities across clients to ease tax filing process and improve client satisfaction.
- Established strong relationships with clients by providing exceptional customer service and tailored advice based on individual needs.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Senior Associate - Product Compliance
Amazon Development Center India Pvt. Ltd
05.2017 - 09.2022
- Classify products for regulatory storage and transportation, assessing potential hazardous risks
- Consulted with risk management, internal audit & employee services department to direct compliance issues to appropriate channels for investigation and resolution
- Analyze and report policy violations, recommending investigative and corrective procedures
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Identify and remove website products violating policies, ensuring compliance with Amazon's regulatory obligations
- Processing, filtering, and presenting insights around large data sets
- Analyze and report violations of rules, regulations, policies, and procedures by evaluating or recommending Initiation of investigative and corrective procedures.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supported new team members, maintaining culture of collaboration.
Associate UMR (Utilization Management Reviewer)
Accenture Solutions Private Limited
01.2016 - 01.2017
- Verify healthcare business pre-certification
- Create and forward cases for review
- Served clients with friendly and efficient services while maintaining positive work environment
- Ensure adherence to service level agreements
- Analyze and recommend corrective actions and process issues.
Practitioner
IBM Daksh Business Process Services Private Limited
01.2014 - 05.2015
- Proficient in diverse cash handling processes
- Regularly updated office process reports
- Executed customer-centric banking operations, achieving delivery and service quality norms
- Fostered personal relationships, resolved client queries, and provided guidance on bank products and services.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Optimized time management skills by prioritizing tasks based on urgency levels while meeting strict deadlines and maintaining attention to detail.
Education
Bachelor of Commerce -
Bangalore University
BangaloreSkills
- Team leadership
- Operations Management
- Data analytics
- Records Management
- MS Office, Excel and PowerPoint
- SQL
- Data Dashboards, Power BI
- Project Management Capabilities
- Results-oriented
- Operability and commitment
- Document Preparation
- Staff Development
- Operational Excellence
Accomplishments
- Achieved numerous recommendations from highly satisfied clients.
- Manage 10 team members focused on compliance, with strong track record of exceeding objectives.
- Resolved product issue through quality testing.
- Improved team efficiency by implementing key process adjustments.
Languages
English
Hindi
Kannada
Urdu
Awards
- Presented with Star Award for the best performer.
- Won many Accolades in IBM and Amazon for several motivational and objection handling preferences.
- EY Spot award for the month of MAY & JULY
- EY Bronze Badge - Data Visualization
Hobbies and Interests
- Music
- Drawing
- Traveling
- Gaming
Training
- Effective Communication in a Corporate Environment
- Operational Risk Awareness
- Data Protection Fundamentals
- Conflicts of Interest
- Global Code of Conduct
Timeline
Tax Senior
Ernst & Young
10.2022 - 12.2023
Senior Associate - Product Compliance
Amazon Development Center India Pvt. Ltd
05.2017 - 09.2022
Associate UMR (Utilization Management Reviewer)
Accenture Solutions Private Limited
01.2016 - 01.2017
Practitioner
IBM Daksh Business Process Services Private Limited
01.2014 - 05.2015
Bachelor of Commerce -
Bangalore University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Music
Drawing
Volunteering
Travel
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
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