Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Hobbies and Interests
Training
Timeline
Work Availability
Interests
Work Preference
Generic

IRFAN AHMED

Bangalore

Summary

Accomplished professional with a proven history in team leadership, strategic staffing, and performance optimization. Skilled in stakeholder communication, project management, and compliance. Strong analytical skills for process improvement and a steadfast commitment to achieving service quality norms. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Tax Senior

Ernst & Young
10.2022 - 12.2023
  • Lead team of ten team members responsible for Tax form management projects for multiple clients in USA
  • Establishing quality parameters, preparing performance metrics through power BI and generating insights through data analytics for process improvements
  • Prepare effort estimates for new projects or processes, and partner with investment managers to prioritize and execute projects
  • Managing end-to-end project life cycle, including stakeholder communications, and Account Management
  • Monitoring KPI and identifying improvement opportunities across clients to ease tax filing process and improve client satisfaction.
  • Established strong relationships with clients by providing exceptional customer service and tailored advice based on individual needs.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Senior Associate - Product Compliance

Amazon Development Center India Pvt. Ltd
05.2017 - 09.2022
  • Classify products for regulatory storage and transportation, assessing potential hazardous risks
  • Consulted with risk management, internal audit & employee services department to direct compliance issues to appropriate channels for investigation and resolution
  • Analyze and report policy violations, recommending investigative and corrective procedures
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Identify and remove website products violating policies, ensuring compliance with Amazon's regulatory obligations
  • Processing, filtering, and presenting insights around large data sets
  • Analyze and report violations of rules, regulations, policies, and procedures by evaluating or recommending Initiation of investigative and corrective procedures.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Trained and supported new team members, maintaining culture of collaboration.

Associate UMR (Utilization Management Reviewer)

Accenture Solutions Private Limited
01.2016 - 01.2017
  • Verify healthcare business pre-certification
  • Create and forward cases for review
  • Served clients with friendly and efficient services while maintaining positive work environment
  • Ensure adherence to service level agreements
  • Analyze and recommend corrective actions and process issues.

Practitioner

IBM Daksh Business Process Services Private Limited
01.2014 - 05.2015
  • Proficient in diverse cash handling processes
  • Regularly updated office process reports
  • Executed customer-centric banking operations, achieving delivery and service quality norms
  • Fostered personal relationships, resolved client queries, and provided guidance on bank products and services.
  • Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
  • Optimized time management skills by prioritizing tasks based on urgency levels while meeting strict deadlines and maintaining attention to detail.

Education

Bachelor of Commerce -

Bangalore University
Bangalore

Skills

  • Team leadership
  • Operations Management
  • Data analytics
  • Records Management
  • MS Office, Excel and PowerPoint
  • SQL
  • Data Dashboards, Power BI
  • Project Management Capabilities
  • Results-oriented
  • Operability and commitment
  • Document Preparation
  • Staff Development
  • Operational Excellence

Accomplishments

  • Achieved numerous recommendations from highly satisfied clients.
  • Manage 10 team members focused on compliance, with strong track record of exceeding objectives.
  • Resolved product issue through quality testing.
  • Improved team efficiency by implementing key process adjustments.

Languages

English
Hindi
Kannada
Urdu

Awards

  • Presented with Star Award for the best performer.
  • Won many Accolades in IBM and Amazon for several motivational and objection handling preferences.
  • EY Spot award for the month of MAY & JULY
  • EY Bronze Badge - Data Visualization

Hobbies and Interests

  • Music
  • Drawing
  • Traveling
  • Gaming

Training

  • Effective Communication in a Corporate Environment
  • Operational Risk Awareness
  • Data Protection Fundamentals
  • Conflicts of Interest
  • Global Code of Conduct

Timeline

Tax Senior

Ernst & Young
10.2022 - 12.2023

Senior Associate - Product Compliance

Amazon Development Center India Pvt. Ltd
05.2017 - 09.2022

Associate UMR (Utilization Management Reviewer)

Accenture Solutions Private Limited
01.2016 - 01.2017

Practitioner

IBM Daksh Business Process Services Private Limited
01.2014 - 05.2015

Bachelor of Commerce -

Bangalore University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Music

Drawing

Volunteering

Travel

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsCompany CultureWork-life balance

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IRFAN AHMED