IRFAN AHMED FAIZI
Darbhanga,BR
Summary
Experienced in automation monitoring, dispenser unit (DU) supervision, and vendor coordination. Excel at ensuring efficient system performance, preventive maintenance, and issue resolution. Expertise in vendor and contractor invoice management, optimizing automation processes, and enhancing operational efficiency. Proven track record in these areas. Dedicated to delivering top-notch results and driving success for the company.
Overview
7
7
years of professional experience
Work History
Automation, Dispenser Unit (DU) Monitoring & Vendor Coordination
KUMAR ENGINEERS & DEVELOPER
07.2024 - Current
- Supervised the operation and performance of automation systems, including fuel dispensers, ATG, POS, and security systems
- Supervised the operation and performance of fuel dispenser units to ensure accurate and efficient fueling
- Followed up with automation vendors and Dispenser Units vendor for installation, troubleshooting, and regular maintenance to ensure optimal functionality
- Managed and coordinated the installation and upkeep of automation systems and Dispenser Units, ensuring compliance with technical standards
- Maintained detailed records of automation system and Dispenser Units performance, service schedules, vendor communications, and issue resolutions
- Conducted regular meetings with automation and Dispenser Units engineers to review system performance, address issues, and plan upgrades
- Ensured timely servicing and preventive maintenance of automation and Dispenser Units equipment to minimize downtime
- Monitored automation and Dispenser Units-related problems, escalated critical issues to vendors, and ensured timely resolution
- Prepared reports on automation and Dispenser Units efficiency, maintenance logs, and vendor performance for management review
- Checked and validated vendor and contractor invoices to ensure accuracy and compliance with agreements
- Initiated and managed call-ups for services and materials as per operational requirements
- Generated and processed release orders for approved invoices, ensuring timely payments
- Communicated with vendors and contractors to resolve discrepancies in invoices and service agreements
- Maintained detailed records of invoices, call-ups, and release orders for auditing and financial tracking
- Followed up with vendors and internal departments to ensure smooth processing of payments and services
Project coordinator
Aletheia Technologies Pvt. Ltd
11.2018 - 07.2024
- Supervised the operation and performance of VSAT (Very Small Aperture Terminal) systems to ensure uninterrupted connectivity
- Followed up with VSAT vendors for installation, servicing, and troubleshooting to maintain optimal network performance
- Worked with the logistics team to ensure timely delivery and setup of VSAT equipment at designated locations
- Engaged with service engineers for preventive maintenance, technical support, and issue resolution
- Managed and supervised the installation and upkeep of VSAT systems, ensuring compliance with technical and operational standards
- Maintained detailed records of VSAT performance, service schedules, vendor communications, and issue resolutions
- Conducted regular meetings with VSAT vendors, logistics teams, and service engineers to review system performance and address technical issues
- Identified and escalated network issues to vendors and engineers for quick resolution
- Ensured VSAT operations adhered to industry regulations, security protocols, and company policies
- Prepared reports on VSAT efficiency, maintenance logs, and vendor performance for management review
- Monitored and addressed customer concerns, ensuring timely resolution of their dependencies
- Engaged with customers to understand their issues, provide solutions, and ensure satisfaction
- Maintained detailed records of customer interactions, concerns, and resolutions for future reference and reporting
- Conducted meetings with customers to discuss ongoing issues, service improvements, and feedback
- Regularly followed up on pending customer concerns and escalated critical issues for prompt action
- Worked on improving processes to enhance customer experience and minimize service disruptions
- Compiled reports on customer dependencies, issue resolutions, and meeting outcomes for management review
- Checked and validated VSAT and logistics invoices for accuracy and compliance with contractual terms
- Identified discrepancies in invoices, coordinated with vendors and internal teams to resolve disputes
- Communicated with VSAT and logistics vendors to clarify billing issues and ensure timely corrections
- Ensured all invoices met company policies before processing for approval and payment
- Followed up with finance and vendor teams to ensure timely processing and payment of invoices
dB Nix Systems
12.2017 - 11.2018
- Configured and managed routers and switches using Cisco CLI
- Implemented BGP configurations and handled Internet PC configuration
- Monitored and maintained critical links across PAN India Vodafone Idea networks using: show ip interface brief, show interface status
- Used Pandora Portal and WhatsUp Gold for real-time network monitoring and link status management
- Diagnosed and resolved end-to-end connectivity issues using: ping 8.8.8.8, traceroute 8.8.8.8, show ip route
- Provided online technical support for network devices, including routers, modems, and switches
- Collaborated with ISPs like Hughes for VSAT troubleshooting and commissioning
- Ensured IP address management through DHCP protocol
- Assisted in LAN/WAN troubleshooting, identifying bottlenecks, and optimizing infrastructure performance using: show ip bgp summary, show running-config and show logging
Education
B. Tech - Computer Science
Jawaharlal Nehru Technological University
Diploma - Computer Science
Maulana Azad National Urdu University
01.2013
SSC - PCM
Bihar School Exam Board
01.2010
Skills
- Automation Monitoring
- Systematic Problem-Solving
- Satellite Communication Monitoring
- Network Performance Monitoring
- Implementation of Automation Systems
- Networking Systems Management
- Project Coordination
- Vendor Coordination Expertise
- Invoice Processing
- Financial Management
- Operations Management
- Process Management
- Accurate Record Keeping
- Technical Documentation
- Resolution
- Escalation
- Meeting Facilitation
- Client Support
- Communication
- SAP Financial Accounting
Additional Knowledge
- CCNA, 2017
- Power Bi, 2017
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Automation, Dispenser Unit (DU) Monitoring & Vendor Coordination
KUMAR ENGINEERS & DEVELOPER
07.2024 - Current
Project coordinator
Aletheia Technologies Pvt. Ltd
11.2018 - 07.2024
dB Nix Systems
12.2017 - 11.2018
Diploma - Computer Science
Maulana Azad National Urdu University
SSC - PCM
Bihar School Exam Board
B. Tech - Computer Science
Jawaharlal Nehru Technological University
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