Irfan Ali Shekh
Mumbai
Summary
Professional with a strong work ethic and the ability to build long-lasting client relationships. A quick learner with Can-Do Attitude. Flexible and adaptive approach to work. Quick at cultivating solid relationships with clients
Overview
11
11
years of professional experience
Work History
Corporate Territory Manager
Kotak Mahindra Bank
Mumbai
02.2022 - Current
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Monitored competitor activity within the industry, adjusting strategy accordingly to maintain a competitive edge in key account management.
- Strengthened client relationships through regular communication and effective problem solving.
- Developed customized proposals for potential clients, demonstrating the value of the company's products and services.
- Delivered exceptional customer service by resolving client concerns.
- Organized cross-functional teams to address complex client request or projects efficiently, resulting in increased satisfaction levels among key account holders.
Product Development Research Intern
webchat
05.2020 - 06.2020
- Demonstrated strong communication skills in marketing initiatives.
- Conducted analysis and research on the Webchat application and delivered a comprehensive report.
- Generated ideas and recommendations to enhance user experience of application.
Business Development Executive
Paytm
02.2016 - 10.2016
- Key Skills: Marketing, Sales, Customer Service, Customer Acquisition, Customer Retention.
- Registered merchants on Paytm, provided guidance on usage and operational benefits.
- Enhanced product presentation in every merchant shop to attract more customers., revisit merchants shop in every week.
- Built and nurtured strong relationships with merchants, addressing and resolving their queries.
Education
Digital Marketing -
GNVS Institute of Management
Cyber Security -
GNVS Institute of Management
M.M.S. - Sales & Marketing
G. N. V. S. Institute Of Management
B.com - commerce
Mumbai College of Arts Commerce and Science
12th -
National institute of open schooling
10th -
St Xvaier's high school
Skills
- Sales
- Client retention
- Marketing
- Digital Marketing
- Team management
- Cybersecurity
Internship
Product Development Research Intern, webchat, 05/01/20, 06/30/20, Key Skills: Communication Skills, Marketing., To analyze and research the product i.e. Webchat application and give a report on the assigned task., Generate new ideas and recommendations for improving the user experience of the application.
Publications
- Measuring consumer perception towards Buying online groceries, 03/01/19
- Consumer perception towards whey protein, 03/01/19
Extracurricular Activities
1-Member of ISR forum, GNVS Institute of Management
2-Member of Branding committee, GNVS Institute of Management
3- Volunteer in Cultural committee, GNVS Institute of Management
4- Spots - relay race, 1st position Lemon and spoon race, 1st position Football, GNVS Institute of Management.
Personal Information
- Date of Birth: 07/15/1997
- Marital Status: Unmarried
Hobbies and Interests
- Photography
- Travelling
- Interacting with new people
Languages
- English
- Hindi
Timeline
Corporate Territory Manager
Kotak Mahindra Bank
02.2022 - Current
Product Development Research Intern
webchat
05.2020 - 06.2020
Business Development Executive
Paytm
02.2016 - 10.2016
Digital Marketing -
GNVS Institute of Management
Cyber Security -
GNVS Institute of Management
M.M.S. - Sales & Marketing
G. N. V. S. Institute Of Management
B.com - commerce
Mumbai College of Arts Commerce and Science
12th -
National institute of open schooling
10th -
St Xvaier's high school